bsod - driver less or equal L1C63x64

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  1. cools71
    Posts : 15
    Windows 10 pro
       New #1

    bsod - driver less or equal L1C63x64


    hi, im a complete luddite to be honest so need all the help possible...

    i play mostly one game, Hawken. I just upgraded from win7 pro to win10 pro. I used to get a different BSOD in win7 and only now and again. Now in 10 i get it 4/5/6 times a day, sometimes it just keeps tripping. It trips more if i dont clear down the waste basket when it dumps with c cleaner.

    I have the latest nvidia drivers installed and optimised.

    It can happen when watching football clips or any other clips on the web but mostly it seems time related? If Im doing something else with Hawken in the b/ground and go back to play it crashes. Likewise if I use youtube and go back to play it crashes.

    I have attached the zip file of reports to help...

    Apologies if I have done this incorrectly in any capacity as I am not all that familiar with forums in general as I dont usually have much to say but i do need some help please folks. Im not even sure if i managed to attach the zip with the reports...Attachment 38405
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    Hi cools71,

    Welcome to the 10forums.

    You say you have had several crashes, but there is only 1 dump file.
    If you use Ccleaner or other programs that also cleanup the pc, please stop using them while troubleshooting. These programs delete dump files which are necessary for the troubleshooting process.

    The main cause is your AV BullGuard.
    Please uninstall BullGuard using the uninstall instructions.

    With the upgrade to windows 10, did you uninstall BullGuard before upgrading?
    It is recommended to uninstall any 3rd party AV, because of bluescreens and several other problems you might get when not uninstalling and doing the upgrade.
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  4. cools71
    Posts : 15
    Windows 10 pro
    Thread Starter
       New #3

    thanks for the reply. I have another question if thats ok?

    I pay for Bulguard and have just renewed as it supports all the pcs in my family. Should I remove it and then reinstall it? Or is that just 'it' for BG with win10?
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  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #4

    If you have not removed BullGuard while upgrading, it is worth a try.
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  7. cools71
    Posts : 15
    Windows 10 pro
    Thread Starter
       New #5

    hi, i still get the bsod. I have a clean install of BG with the firewall fix and just had another crash just now...i am also attaching another system report just in case theres something else missing from the last one...

    thx again for your help...Attachment 38437Attachment 38438
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  8. axe0
    Posts : 14,903
    Windows 10 Pro
       New #6

    Crash is caused by a driver from BullGuard and a driver from Nvidia.

    Please uninstall the drivers of Nvidia using the Display Driver Uninstaller.
    Please uninstall the software of Nvidia.
    Please install ONLY the drivers of Nvidia.

    Please uninstall BullGuard using the uninstall instructions link I posted earlier.

    See if it helps.
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  9. cools71
    Posts : 15
    Windows 10 pro
    Thread Starter
       New #7

    hi, i have now installed new drivers completely we shall see...

    thanks for your help again BTW :~)
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  10. axe0
    Posts : 14,903
    Windows 10 Pro
       New #8

    Keep us posted :)
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  12. cools71
    Posts : 15
    Windows 10 pro
    Thread Starter
       New #9

    I just had another crash, this time my desktop icons were rearranged when the pc had rebooted itself. I was playing Hawkwn and several times I felt a glitch in the gameplay that would have normally bsod'd me but it carried on. Finally just now it went...it was the longest stint sionce the problem occurred.

    This is with the new BG driver and new, completelly new Nvidia drivers...

    and a new report as well...Attachment 38485

    thx again :)
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  13. axe0
    Posts : 14,903
    Windows 10 Pro
       New #10

    Please remove BullGuard and the software of Nvidia.
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