BSOD randomly appearing, SYSTEM_SERVICE_EXCEPTION


  1. Posts : 1
    Windows 10 x64
       #1

    BSOD randomly appearing, SYSTEM_SERVICE_EXCEPTION


    Hi,
    I suffer from randomly appearing BSODs. Approximately twice a day all screens (laptop + external hdmi) goes blank, sound (hdmi) stops. Previously (like yesterday and the days before) it got stuck there, with black screen, sometimes with flickering mouse pointer appearing after a while. Today I got BSOD with SYSTEM_SERVICE_EXCEPTION error.

    I think it may be caused by the graphics drivers, since I wasn't able to install Intel Iris graphic drivers without disabling the nvidia optimus card in bios. Otherwise I got BSOD during Intel drivers installation with some error related to dxgkrnl (I don't remember exactly).

    I was running my laptop on Win10 before without any issues (upgraded from Win8.1 using the tool downloaded from MS site), but after my SSD died, I did a clean install (from usb drive created by the same tool) and these problems started.

    Thanks in advance, any help is welcome.
      My Computer


  2. Posts : 14,901
    Windows 10 Pro
       #2

    Hi @kacer,

    Welcome to the 10forums.

    The crash is caused by your Intel Graphics driver as you indicated.
    Please check your manufacturer for driver updates.
    If you have the newest, try an older version if available.
    Code:
    6: kd> lmvm igdkmd64start             end                 module name
    fffff800`d2460000 fffff800`d2aa8000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Mon Aug 24 22:32:07 2015 (55DB7F47)
        CheckSum:         00629012
        ImageSize:        00648000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


 

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