Please perform the following steps:
1) Run Tuneup plus > post a share link
https://www.tenforums.com/attachment...p_plus_log.bat
Batch files for use in BSOD debugging
Batch files for use in BSOD debugging
2) Uninstall Norton software using the applicable uninstall tools:
Download and run the Norton Remove and Reinstall tool for Windows
3) Make sure that Microsoft defender is on
4) Open administrative command prompt and copy and paste:
msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id BITSDiagnostic
Click view detailed information > post share links
5) If there are no BSOD during the next 24 - 48 hrs then reinstall Norton or continue using Microsoft defender
6) Download and install:
https://ftp.hp.com/pub/softpaq/sp150...0/sp150582.exe
7) Plan to run the HP UEFI hardware diagnostics overnight while sleeping:
Power on while repetitively clicking F2 or F10 > system > extensive > loop until error > the next day if it has made two or more loops > click esc > take pictures > post share links displaying the steps performed with results
8) Open administrative command prompt and copy and paste:
chkdsk /b /v
Run on the Windows drive overnight while sleeping:
C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
Reboot as needed.
Code:
bhdrvx64 BHDrvx64 \??\c:\program files\norton security\nortondata\22.21.11.46\definitions\bashdefs\20240118.001\bhdrvx64.sys
Code:
symevent SymEvent \??\c:\windows\system32\drivers\symevent64x86.sys
Code:
Event[8158]:
Log Name: System
Source: Ntfs
Date: 2024-01-21T13:15:19.0330000Z
Event ID: 55
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: ElaineHP14
Description:
A corruption was discovered in the file system structure on volume C:.
The exact nature of the corruption is unknown. The file system structures need to be scanned online.
Code:
Event[3310]:
Log Name: System
Source: Microsoft-Windows-Ntfs
Date: 2024-01-05T14:37:59.9380000Z
Event ID: 140
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: ElaineHP14
Description:
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume8.
Failure status: A device which does not exist was specified.
Device GUID: {ae71b0d7-02ba-3384-1696-ef2a6da36806}
Device manufacturer: WD
Device model: Elements 25A2
Device revision: 1034
Device serial number: WX12D429C2SF
Bus type: USB
Adapter serial number:
Code:
Event[3259]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3260]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3261]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3262]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3263]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3264]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3265]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3266]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3267]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3268]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3269]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3270]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3271]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3272]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3273]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3274]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3275]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3276]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3277]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3278]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3279]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3280]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3281]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3282]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3283]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3284]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3285]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3286]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3287]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3288]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3289]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3290]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3291]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3292]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3293]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3294]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3295]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3296]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3297]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3298]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3299]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3300]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3301]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3302]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3303]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3304]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3305]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3306]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3307]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
Event[3308]:
Log Name: System
Source: disk
Date: 2024-01-05T14:37:59.8640000Z
Event ID: 51
Task: N/A
Level: Warning
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: ElaineHP14
Description:
An error was detected on device \Device\Harddisk2\DR4 during a paging operation.
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