BSOD every few hours or few days - very random

stonerobertc · 03 Sep 2015

I added a new video card so I could add a new 4K Dell P2715Q monitor with my current Dell 2407 WFP. The card is a PNY nVidia quadro k620. When I added them I still had Windows 7. Started getting random BSOD with various reasons indicated such as "driver IRQL not less or equal" "page faut in nonpaged area" "interrupt exception not handled". There was no minidump file with Windows 7 that I could find. Made sure all drivers were the latest. Still problems. Upgraded to Windows 10 (including drivers) and still having problems, but started getting mimidump files which are attached. When it works, it works great. But it still gives a BSOD every few hours or days and reboots. Help would be appreciated. I am reasonably tech savvy for a non-tech professional, but I cannot figure out what is wrong.

Attachment 35545

andyjTEN · 03 Sep 2015

353.82 driver was released 8-12-15. They are still working on drivers. A new one should be out soon, some came out last week.
Try setting screen resolution to 1024x768 and use a screen saver. Update Windows, Reboot. Look at your update history (in advanced section of update/settings) to make sue you have the last three cumulative patches..kb3081452 ect
Consider OpenHardware Monitor (free ) to confirm no overheating and power voltages are within 5% of spec..ie 5% of 12v, 5% or 3v ect. Check mfg site for any new drivers.

andyjTEN · 03 Sep 2015

Right click Start, go to disk management, check your hard drive for errors and let if fix any errors. Look at Device Manager for any errors, and look at Event Viewer (Windows Logs, system) for any errors.

andyjTEN · 03 Sep 2015

Right click Start, go to disk management, check your hard drive for errors and let if fix any errors. Look at Device Manager for any errors, and look at Event Viewer (Windows Logs, system) for any errors.

Also check your memory for errors. I7 is a good cpu, but they run hot, so any excess dust,lint on the heatsink is a problem. You must know your cpu temp.

axe0 · 04 Sep 2015

Hi stonerobertc,

Welcome to the 10forums.

I have taken a look at the latest dump files and there are a few things to try.

Below are a few drivers that have been flagged, please update them with windows 10 compatible drivers
Nvidia Video driver: update link

Code:

0: kd> lmvm nvlddmkmstart             end                 module name
fffff800`9da70000 fffff800`9e558000   nvlddmkm   (deferred)             
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Aug 07 01:16:04 2015 (55C3EAB4)
    CheckSum:         00AB125E
    ImageSize:        00AE8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Realtek 8167 Ethernet NIC: update link

Code:

0: kd> lmvm Rt64win7start             end                 module name
fffff800`9d500000 fffff800`9d5c7000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Wed Dec 26 18:17:50 2012 (50DB313E)
    CheckSum:         000CDEEE
    ImageSize:        000C7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Intel Rapid Storage Technology driver: update link
If you're not using RAID please disable the service
How to disable this service:

Search services.msc and open it
Search IRST and right click the service
Click properties
Change the startup type to manually
Done

Code:

0: kd> lmvm iaStorAstart             end                 module name
fffff800`9ae10000 fffff800`9b0dd000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Mon Jan 14 19:00:27 2013 (50F447BB)
    CheckSum:         000A2FE2
    ImageSize:        002CD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

After you have updated the drivers, please do the following tests

Diagnostic Test

DRIVER VERIFIER

Warning

Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.

Please read and run driver verifier.

Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

Note

Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

Diagnostic Test

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Please fill in your system specs

Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.

How to fill in your system specs:

stonerobertc · 07 Sep 2015

Thanks for the responses. The nvidia driver was already updated. I updated the NIC driver and disabled IRST. Ran driver verifier and it crashed after about 20 hours (overnight while not in use). I had already run a memory test. Attached is the latest dump info. I am beginning to conclude there is a problem with the nvidia driver. Things were fine under W7 before I added new video card and 4k monitor with the monitor I had. I was getting BSOD under W7 with the new video equipment. I thought maybe changing to W10 would cure it. It did not. Any new thoughts based on latest dump files. It seems to crash every 12-24 hours. In between crashes everything works great. I see from comments on the web that nvidia has released a new driver since I started this process. However, it does not appear on the nvidia download site as an ODE driver when I plug in my details to search for a driver. Rather, it is still showing as a QNF driver. Not sure I understand the significance of that distinction. One download site (not nvidia) says it is an ODE driver. I am considering loaded this newest driver. Any thoughts or help would be appreciated. I love the dual monitor setup (I primarily use Lightroom and Photoshop) and would love to make it stable. Attachment 36280

axe0 · 07 Sep 2015

What memory test did you run? Built-in?

axe0 · 07 Sep 2015

Latest dump file is pointing to memory corruption

Please run MemTest86+

Diagnostic Test

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

stonerobertc · 07 Sep 2015

Thanks. I believe it was the built in test. It was not MemTest86. I will run that one and see what it says.

axe0 · 07 Sep 2015

MemTest86+ is better then the built-in for varies of reasons.
That's why we recommend to use MemTest86+ when it comes to the memory.