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BSOD after boot but before login - having changed mouse
Asked my daughter to start my laptop. She said "The mouse isn't working," then we were hit with a BSOD. Hoping it's a one off, but just in case...
Asked my daughter to start my laptop. She said "The mouse isn't working," then we were hit with a BSOD. Hoping it's a one off, but just in case...
Hi garymarkfuller,
The cause of the crash is the driver from the touchpad
Please check here for driver updates
Below are 2 drivers from the touchpad that have caused the crash due to incompatibility with windows 10.
A driver from the touchpad: Synaptics SMBus Driver
Another driver from the touchpad: Synaptic Touch Pad DriverCode:0: kd> lmvm Smb_driver_intelstart end module name fffff801`151b0000 fffff801`151be000 Smb_driver_Intel T (no symbols) Loaded symbol image file: Smb_driver_Intel.sys Image path: \SystemRoot\system32\DRIVERS\Smb_driver_Intel.sys Image name: Smb_driver_Intel.sys Timestamp: Fri Jun 19 04:44:37 2015 (55838215) CheckSum: 0000E015 ImageSize: 0000E000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:0: kd> lmvm syntpstart end module name fffff801`150a0000 fffff801`1513c000 SynTP T (no symbols) Loaded symbol image file: SynTP.sys Image path: \SystemRoot\system32\DRIVERS\SynTP.sys Image name: SynTP.sys Timestamp: Wed Jun 24 00:48:01 2015 (5589E221) CheckSum: 000962AF ImageSize: 0009C000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Thanks so much. Will see what I can do to get a better driver. It'd help is Sony hadn't dropped out of the laptop game.