W10 Restarting multiple times a day; Kernel-Power 41

LeoBloom · 27 Aug 2022

I get multiple computer restarts during the day. The most common error I see in the event viewer is Kernel-Power 41. I do not get a BSOD - only restart. Unfortunately I do not have more info that this as it is sporadic and occurs often. Let me know what else could be helpful and thank you in advance

W10 Version 20H2

Paul Black · 27 Aug 2022

Hello @LeoBloom,

Have you run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth [ While connected to the Internet ]?

Code:


sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

I hope this helps.

LeoBloom · 27 Aug 2022

I just tried it now and it found errors which it corrected. Hopefully this fixes the problem. I will let you know - thank you for you assistance

Paul Black · 27 Aug 2022

Hello @LeoBloom,

LeoBloom said:

I just tried it now and it found errors which it corrected. Hopefully this fixes the problem. I will let you know - thank you for you assistance.

You are VERY welcome.

BTW, running sfc /scannow TWICE as shown above was deliberate.

LeoBloom · 10 Sep 2022

Sorry for delay - my computer is still crashing and I just haven't had much time this week to address

I did run sfc /scannow twice as you suggest

The latest crash was today between 9:15 and 9:20A EST - log collector log attached - thanks

tomdsr · 10 Sep 2022

LeoBloom said:

Sorry for delay - my computer is still crashing and I just haven't had much time this week to address

I did run sfc /scannow twice as you suggest

The latest crash was today between 9:15 and 9:20A EST - log collector log attached - thanks

check your power supply and its connections

dalchina · 10 Sep 2022

The essential thing here is to separate possible hardware from software causes before rushing in and trying to 'fix' the O/S.

Try e.g. booting your PC from a live boot disk or temporarily replacing the system disk with a spare and clean installing Win 10.= on that. If your PC still crashes in either case you can be pretty sure the cause is hardware.

I'm assuming you're not overclocking, haven't changed RAM recently and the PC is not overheating and you've checked for that.

If if runs stably in either of those two cases you can run RAM, disk and stress tests.

LeoBloom · 13 Sep 2022

tomdsr said:

check your power supply and its connections

Power supply connections look good

- - - Updated - - -

dalchina said:

The essential thing here is to separate possible hardware from software causes before rushing in and trying to 'fix' the O/S.

Try e.g. booting your PC from a live boot disk or temporarily replacing the system disk with a spare and clean installing Win 10.= on that. If your PC still crashes in either case you can be pretty sure the cause is hardware.

I'm assuming you're not overclocking, haven't changed RAM recently and the PC is not overheating and you've checked for that.

If if runs stably in either of those two cases you can run RAM, disk and stress tests.

I will try a clean W10 boot and report back

dalchina · 13 Sep 2022

Thank you for your reply.

A clean boot is almost certainly not relevant here, and not what I suggested. It does not give you a situation where your PC is running independently of your installed O/S.

Your objective is to boot WITHOUT using your installed O/S.

Do you know what a live boot disk is? (Google will help you..).

LeoBloom · 14 Sep 2022

dalchina said:

Thank you for your reply.

A clean boot is almost certainly not relevant here, and not what I suggested. It does not give you a situation where your PC is running independently of your installed O/S.

Your objective is to boot WITHOUT using your installed O/S.

Do you know what a live boot disk is? (Google will help you..).

I may have used the wrong terminology. I am installing W10 on a different disk and will be booting off that (so that we take my current W10 install out of the equation). Is that correct?