Multiple bluescreens with different error codes on normal device usage


  1. Posts : 35
    Windows 10 Pro 64-bit
       #1

    Multiple bluescreens with different error codes on normal device usage


    Hello. I have received a new HP Elitebook (First Laptop in the Specs) as a passdown to use for a month while my other laptops are gone for hardware repairs, however, this laptop seems to be in a worse shape in terms of crashes in terms of overall general usage for the small time I have managed to use it in. It is running Windows 10 21H2. The software/drivers have been updated to their latest versions on this device to my knowledge and a preliminary SFC scan which found some corruption managed to fix the affected files, however the issue has still persisted. I have uploaded all relevant logs after carefully following the posting instructions in Google Drive links below. Looking forward to valuable support!

    V2 Logs after Clean Boot:

    DESKTOP-BGE0VQN-(2022-06-20_11-13-05) After Clean Startup.zip - Google Drive

    V2 Logs in Safe Mode:
    DESKTOP-BGE0VQN-(2022-06-20_11-15-41) After Safe Mode.zip - Google Drive

    Tuneup.bat results:
    tuneupresults.txt - Google Drive

    License.txt:
    License (1).txt - Google Drive

    License.cab:
    License (1).cab - Google Drive
      My Computers


  2. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #2

    The crash dumps are highly suggestive of memory hardware failure. Remove one of the memory modules in turn from the slots and then run the laptop to see if if you can identify one or the other as being faulty. Make sure they are the recommended modules for the laptop too.
      My Computers


  3. Posts : 35
    Windows 10 Pro 64-bit
    Thread Starter
       #3

    Thank you for the quick response Phil, I shall do exactly that and get back to the thread on confirmation.
      My Computers


 

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