BSOD: Driver power state failure, on wake up from sleep - since win 10


  1. matchbook
    Posts : 3
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
       New #1

    BSOD: Driver power state failure, on wake up from sleep - since win 10


    hello
    This is a problem with my Dad's PC, I am default tech support but this is beyond my knowledge. I don't have access to the PC all the time but have been going on with team viewer (thankfully, saves a long drive).

    BSOD: Driver power state failure
    This only occurs after the PC goes to sleep and is woken back up again, no issues at any other time.
    The PC was upgraded from win 7 home to 10 a week or 2 ago.

    I have tried updating windows (had to do 2 updates manually, it wouldn't install them!), checked for any driver errors in device manager and system information but no luck

    Dump files and info attached (hope these are OKAttachment 33831Attachment 33832

    edit:
    forgot to mention, also edited the power settings within windows, set to high performance (was on balanced) and this hasn't fixed it.
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    Please read BSOD Posting Instructions

    Please fill in your system specs
    Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill your system specs more completely in.
    How to fill in your system specs:
    Attachment 33891
    Attachment 33892
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  4. matchbook
    Posts : 3
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       New #3

    here is the updated zip file: Attachment 33924

    Edit: System spec updated
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  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #4

    The crashes are caused by a driver from GEAR software.
    Please update or remove this software.
    Code:
    0: kd> lmvm GEARAspiWDM
start             end                 module name
fffff801`e8910000 fffff801`e8916c00   GEARAspiWDM T (no symbols)           
    Loaded symbol image file: GEARAspiWDM.sys
    Image path: \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
    Image name: GEARAspiWDM.sys
    Timestamp:        Thu May 03 21:56:17 2012 (4FA2E2E1)
    CheckSum:         00008963
    ImageSize:        00006C00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
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  7. matchbook
    Posts : 3
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       New #5

    still getting the same error on here, have done what I can to fix the listed problem.

    Please see updated attached log fileAttachment 38447
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  8. axe0
    Posts : 14,903
    Windows 10 Pro
       New #6

    What exactly is it that you have done? Please describe with as much details as possible.
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  9. axe0
    Posts : 14,903
    Windows 10 Pro
       New #7

    Anyway, please uninstall iTunes, or update it.
    It appears that iTunes uses the same driver as the Gear software.
      My Computers
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