UNEXPECTED_KERNEL_MODE_TRAP (ntoskrnl.exe)

kvothe · 16 Aug 2015

Hi folks,

I've been getting frequent UNEXPECTED_KERNEL_MODE_TRAP crashes ever since I upgraded from Windows 8.1.

Opening the Minidump in BlueScreenView points to ntoskrnl.exe.

I am also experiencing other symptoms, perhaps related to this one:
- computer suddenly restarts with no prompt or BSOD, and then appears to be installing Windows updates;
- computer freezes completely and will not respond to anything apart from a hard shut down.

I have had very little issues at all using Windows 8.1 for the past year, so I'm assuming there is something related to the upgrade.

Let me know what other information you require.

axe0 · 25 Aug 2015

Hi kvothe,

Apologies for the delay, there aren't many people in this section.

There are multiple drivers involved in the crash.
There are 2 things you need to do,

Check your manufacturer for driver updates compatible with windows 10
Update the software related to the drivers

Driver from razer

Code:

0: kd> lmvm RzFilterstart             end                 module name
fffff801`c4ee0000 fffff801`c4ef6000   RzFilter T (no symbols)           
    Loaded symbol image file: RzFilter.sys
    Image path: \??\C:\Windows\system32\drivers\RzFilter.sys
    Image name: RzFilter.sys
    Timestamp:        Thu Apr 03 17:39:47 2014 (533D80C3)
    CheckSum:         0001A38A
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Touchpad driver

Code:

0: kd> lmvm SynTPstart             end                 module name
fffff801`c6280000 fffff801`c631b000   SynTP    T (no symbols)           
    Loaded symbol image file: SynTP.sys
    Image path: \SystemRoot\system32\DRIVERS\SynTP.sys
    Image name: SynTP.sys
    Timestamp:        Sat May 30 02:02:48 2015 (5568FE28)
    CheckSum:         000A26F6
    ImageSize:        0009B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Keyboard filter driver

Code:

0: kd> lmvm i8042HDRstart             end                 module name
fffff801`c6270000 fffff801`c6278000   i8042HDR T (no symbols)           
    Loaded symbol image file: i8042HDR.sys
    Image path: \SystemRoot\system32\DRIVERS\i8042HDR.sys
    Image name: i8042HDR.sys
    Timestamp:        Mon Nov 20 10:09:25 2006 (456170C5)
    CheckSum:         0000BEBB
    ImageSize:        00008000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Nvidia Video driver

Code:

0: kd> lmvm nvlddmkmstart             end                 module name
fffff801`c6700000 fffff801`c71e8000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Jul 23 02:15:19 2015 (55B03217)
    CheckSum:         00AAF49B
    ImageSize:        00AE8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Intel Graphics driver

Code:

0: kd> lmvm igdkmd64
start             end                 module name
fffff801`c5060000 fffff801`c5416000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Sat Jul 11 02:37:09 2015 (55A06535)
    CheckSum:         0039F7B2
    ImageSize:        003B6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4