Bsod - thread_stuck_in_device_driver

zbook said:

1) For post #20:
2) Run Memtest86 version 8.3 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.
MemTest86 - Official Site of the x86 Memory Testing Tool
Memtest86 has a feature to produce a text report.
Please post this in addition to the images.

When I created the MemTest86 USB stick and then booted from it, it automatically when into testing. I let it run for 3-hours with no failures. I cannot include the HTML report as the forums system won't allow me, but I did a copy/paste of the file below:

Summary

Report Date	2020-04-17 18:03:22
Generated by	MemTest86 V8.3 Free (64-bit)
Result	PASS

System Information

EFI Specifications	2.70
System
Manufacturer	To Be Filled By O.E.M.
Product Name	To Be Filled By O.E.M.
Version	To Be Filled By O.E.M.
Serial Number	To Be Filled By O.E.M.
BIOS
Vendor	American Megatrends Inc.
Version	P3.70
Release Date	11/14/2019
Baseboard
Manufacturer	ASRock
Product Name	B450M-HDV R4.0
Version
Serial Number	M81-D4018501109
CPU Type	AMD Ryzen 5 3400G with Radeon Vega Graphics
CPU Clock	3694 MHz [Turbo: 4127.6 MHz]
# Logical Processors	8
L1 Cache	8 x 96K (94747 MB/s)
L2 Cache	8 x 512K (83999 MB/s)
L3 Cache	1 x 4096K (28551 MB/s)
Memory	14278M (15508 MB/s)
DIMM Slot #0	8GB DDR4 XMP PC4-25600
	Corsair / CMK16GX4M2B3200C16
	16-18-18-36 / 3200 MHz / 1.350V
DIMM Slot #1	8GB DDR4 XMP PC4-25600
	Corsair / CMK16GX4M2B3200C16
	16-18-18-36 / 3200 MHz / 1.350V

Result summary

Test Start Time	2020-04-17 14:54:22
Elapsed Time	2:58:32
Memory Range Tested	0x0 - 41F340000 (16883MB)
CPU Selection Mode	Parallel (All CPUs)
ECC Polling	Enabled
# Tests Passed	48/48 (100%)

Test	# Tests Passed	Errors
Test 0 [Address test, walking ones, 1 CPU]	4/4 (100%)	0
Test 1 [Address test, own address, 1 CPU]	4/4 (100%)	0
Test 2 [Address test, own address]	4/4 (100%)	0
Test 3 [Moving inversions, ones & zeroes]	4/4 (100%)	0
Test 4 [Moving inversions, 8-bit pattern]	4/4 (100%)	0
Test 5 [Moving inversions, random pattern]	4/4 (100%)	0
Test 6 [Block move, 64-byte blocks]	4/4 (100%)	0
Test 7 [Moving inversions, 32-bit pattern]	4/4 (100%)	0
Test 8 [Random number sequence]	4/4 (100%)	0
Test 9 [Modulo 20, ones & zeros]	4/4 (100%)	0
Test 10 [Bit fade test, 2 patterns, 1 CPU]	4/4 (100%)	0
Test 13 [Hammer test]	4/4 (100%)	0

Certification

This document certifies that the Tests described above have been carried out by a suitably qualified technician on the System described above.

Signed

___________________________
Put your company name here:
Level 5, 63 Foveaux St, Surry Hills, 2010, Sydney, Australia
Phone + 61 2 9690 0444 Fax + 61 2 9690 0445
E-Mail: info@passmark.com


- - - Updated - - -

zbook said:

The logs had displayed no BSOD using:

Code:

Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0352369.INF_AMD64_275818C45A90B362\B352355\ATIKMPAG.SYS (26.20.15019.19000, 576.02 KB (589,840 bytes), 03/02/2020 11:36 AM)

The logs displayed BSOD using:

Code:

Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0351300.INF_AMD64_6D6CBD77AC26F221\B351053\ATIKMPAG.SYS (26.20.15015.1007, 577.80 KB (591,672 bytes), 01/27/2020 4:44 PM)

Please replace the GPU driver with:

Code:

Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0352369.INF_AMD64_275818C45A90B362\B352355\ATIKMPAG.SYS (26.20.15019.19000, 576.02 KB (589,840 bytes), 03/02/2020 11:36 AM)

The driver may need to be modified again.
Other hardware components may need to be tested pending the results of Memtest86.

Per zbook:

The logs had displayed no BSOD using: 26.20.15019.19000
The logs displayed BSOD using: 26.20.15015.1007
Please replace the GPU driver with: 26.20.15019.19000

I wished that there was some correlation of what I've installed recently to what is above:

03/05/2020 Adrenalin 2020 Edition 20.2.2 Recommended (WHQL) - Currently installed with repeating lock-ups
01/29/2020 Adrenalin 2020 Edition 20.1.3 Recommended (WHQL) - BSOD

And AMD software states Driver Version: 19.50.19.19-200228a-352369C-RadeonSoftwareAdrenalin2020

Attachment 275066

Attachment 275064

The attachment did not open.

The GPU driver data was recorded from the V2 logs.
The V2 logs were created after each BSOD.

The computer was without BSOD.
Then the driver was changed.
The computer had BSOD with the replaced driver.
It's unclear as to why you did this?
How come the instructions were not followed?


For RAM testing there needs to be two tests of 4 passes each.
Use a camera or smartphone camera to take pictures and post images into the thread.
Also post the text report.

Please clean the computer vents and fans and inspect other areas for dust and cleaning.

Run Prime95 - Stress Test Your CPU
Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
Prime95 - Stress Test Your CPU
a) Record the maximum temperature and post the maximum temperature into the thread
b) Record test duration and post the uninterrupted test duration into the thread
c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
d) Use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10

The computer has had multiple recurrent BSOD.
The misbehaving driver seen in all recent BSOD were the AMD GPU drivers.

Code:

Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0352369.INF_AMD64_275818C45A90B362\B352355\ATIKMPAG.SYS (26.20.15019.19000, 576.02 KB (589,840 bytes), 03/02/2020 11:36 AM)

See if you can find a friend, neighbor, relative, or local computer store to swap test the CPU with iGPU.
https://www.amd.com/en/products/apu/amd-ryzen-5-3400g


Ideally perform two tests:
a) test a new CPU/iGPU in the problematic computer
b) test the CPU/iGPU in another computer