Upgrade from Windows 7 Home causes multiple BSOD

Oglark · 10 Aug 2015

Dear Tenforums Gurus,

I upgraded my father's old desktop from Windows 7 to Windows 10. Ever since its been installed, 4 days now, the computer has been very unstable with BSOD events happening on a regular basis (IRQL_NOT_LESS_OR_EQUAL). I have tried to upgrade the graphics card driver which helped for a while but it is still occurring quite often. My Dad finds that running Skype sets it off.

I have attached the files as instructed by the instructions left by the forum admin. Needless to say I will never hear the end of it from my Dad if I can't get this in a more stable form.

Thank you for all your time in advance!

Karl

Oglark · 11 Aug 2015

I think it is either a problem with the USB breakout on the case or the Microsoft Lifecam. Is there a way of checking if it is one of those 2?

Boozad · 11 Aug 2015

It's looking like your Realtek card reader, the driver predates Windows 7 so is very old. Check here for an updated version.

Code:

ffffd000`a33b2ac8  fffff801`4abdd40cUnable to load image \SystemRoot\system32\drivers\RTSTOR64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTSTOR64.SYS
*** ERROR: Module load completed but symbols could not be loaded for RTSTOR64.SYS
 RTSTOR64+0xd40c

1: kd> lmvm RTSTOR64
start             end                 module name
fffff801`4abd0000 fffff801`4abe4000   RTSTOR64 T (no symbols)           
    Loaded symbol image file: RTSTOR64.SYS
    Image path: \SystemRoot\system32\drivers\RTSTOR64.SYS
    Image name: RTSTOR64.SYS
    Timestamp:        Thu Jun 05 12:21:42 2008 (4847CC46)
    CheckSum:         0001954A
    ImageSize:        00014000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Oglark · 11 Aug 2015

Boozad!

Thank you! I upgraded the card reader driver from the Realtek site and I am no longer getting the crashes when opening Skype or plugging in peripherals (touch wood).

Wow, we would have never figured it out. So a big thanks to tenforums.

Best,
Karl

Boozad said:

It's looking like your Realtek card reader, the driver predates Windows 7 so is very old. Check here for an updated version.

Boozad · 11 Aug 2015

You're welcome Karl, glad to hear all is working well