BSOD while watching shows or youtube videos

BrandonR188 · 10 Oct 2019

Hello,

I'm working on my mothers laptop and it's having an issue where it'll freeze and have this buzzing sound and eventually will BSOD.

it's a fairly new laptop. less than a year old. HP notebook- da1005dx

Would love to get this sorted out as it's pretty frustrating to buy a new laptop and have these issues.

Thanks

zbook · 10 Oct 2019

Hi BrandonR188,

Welcome to TF's BSOD forum.

New computer's should not be having BSOD.

One option is to contact HP for a Return Merchandise Authorization (RMA).

Troubleshooting can be performed as problems were seen in the logs.

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7

9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

10) Post a share link using one drive, drop box, or google drive for: C:\windows\memory.dmp

Code:

Crash dump found at C:\WINDOWS\MEMORY.DMP
Creation date: 10/06/2019 04:23:30
Size on disk: 1184 MB

11) Upgrade the BIOS: F.21 > F.22 Rev.A

https://support.hp.com/us-en/drivers...Id/ob-238028-1

12) When were the different RAM modules installed?

Code:

Location     : Bottom-Slot 1(left)
BankLabel    : BANK 0
Manufacturer : SK Hynix
MemoryType   : DDR4
FormFactor   : SODIMM
Capacity     : 8GB
Speed        : 2400
Serial       : 2E7584E0
PartNumber   : HMA81GS6CJR8N-VK    
ECC          : False
TypeDetail   : {Synchronous}

Location     : Bottom-Slot 2(right)
BankLabel    : BANK 2
Manufacturer : Samsung
MemoryType   : DDR4
FormFactor   : SODIMM
Capacity     : 4GB
Speed        : 2400
Serial       : 999F1437
PartNumber   : M471A5244CB0-CTD    
ECC          : False
TypeDetail   : {Synchronous}

13) Install the latest applicable HP GPU drivers: Intel or Intel and Nvidia

https://support.hp.com/us-en/drivers...Id/ob-231804-1
https://support.hp.com/us-en/drivers...Id/ob-231164-1

14) Download and install HP support assistant:
https://support.hp.com/us-en/drivers...Id/ob-227590-1

15) Run the application to see if there are additional drivers that need updating > update drivers

16) After performing all of the above steps find a flash drive that you can use to install HP hardware diagnostics UEFI diagnostics.
https://support.hp.com/us-en/drivers...Id/ob-238650-1

17) Run the HP hardware diagnostics UEFI diagnostics extensive tests overnight > post images of the results into the thread
18) The next AM run any component tests (some are interactive) > post results into the thread

Code:

10/6/2019 8:27 AM	Windows Error Reporting	Fault bucket 0x139_3_CORRUPT_LIST_ENTRY_dxgkrnl!CTokenQueue::DeleteAllTokens, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: e896a42c-2bfe-454b-b280-295098398e8f

Problem signature:
P1: 139
P2: 3
P3: ffffeb8bafb5f5d0
P4: ffffeb8bafb5f528
P5: 0
P6: 10_0_18362
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
\\?\C:\WINDOWS\Minidump\100619-8125-01.dmp
\\?\C:\WINDOWS\TEMP\WER-12531-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EAE.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EBF.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EDD.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3EDE.tmp.txt
\\?\C:\Windows\Temp\WER77C1.tmp.WERDataCollectionStatus.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_139_3ad650979fe5b71f6538738beec7c975f2af28da_00000000_cab_5512764f-70ee-4821-81d6-6b7dc81e5c0e

Analysis symbol: 
Rechecking for solution: 0
Report Id: c27cd175-767f-4981-b1c3-afa097788e45
Report Status: 268435456
Hashed bucket: 
Cab Guid: 0

Code:

Name	Microsoft Basic Display Adapter
PNP Device ID	PCI\VEN_8086&DEV_3EA0&SUBSYS_8532103C&REV_00\3&11583659&2&10
Adapter Type	, (Standard display types) compatible
Adapter Description	Microsoft Basic Display Adapter
Adapter RAM	0 bytes
Installed Drivers	Not Available
Driver Version	10.0.18362.1
INF File	display.inf (MSBDA section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	1366 x 768 x 1 hertz
Bits/Pixel	32
Memory Address	0xA0000000-0xA0FFFFFF
Memory Address	0x80000000-0x9FFFFFFF
I/O Port	0x00005000-0x0000503F
Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\BASICDISPLAY.INF_AMD64_307898C750BA9E44\BASICDISPLAY.SYS (10.0.18362.329, 66.50 KB (68,096 bytes), 9/6/2019 10:47 PM)