Multiple random BSODs daily

Hi guys!

It all started a couple of weeks ago when I had an automatic update. After the computer restarted, it froze for eternity until I have to end some windows program what was not responding (I forgot the name). After restarting the computer, the same windows program would freeze. I had no choice but to revert back the windows update. After successfully (I think) reverting it, I would then experience random BSODs. Sometimes in succession, sometimes just after booting into windows and sometimes after a couple of hours.

I took a picture fo the BSOD twice and here are the errors:

Stop code: system_service_exception
what failed: win32kbase.sys

Stop code: kmode_exception_not_handled

Anyway, for the log collector, here's the link

ten forums - Google Drive

Reinstalling windows would be the last option because there are programs installed that requires multiple vendor technicians to reinstall their programs and is very costly.

Please help and thanks in advance.

You have 5 hard drives. I use this info to get an idea of how much hardware is installed on the system. That is because too much hardware may stress the PSU and cause unknown, lower level problems (which often resemble hardware issues). As such I suggest testing your PSU.
Here's some suggestions: PC is crashing/freezing up multiple times daily. - Page 2 - Windows 10 Support
Beyond that, I suggest testing with another PSU. There is also a PSU tester in the free OCCT software (which has a PSU test built-in): OCBASE / OCCT
Finally, another simplistic test is to disconnect the power and data cables to all but the OS hard drive and see if that helps.

Is this a commercial system? Is it owned by a business? If so, I suggest that the business image the hard drive in order to save everything in the state that it is in today. That way, if anything happens, the system can be easily restored to the state it is in today.

The BIOS/UEFI on your Asus MAXIMUS VIII RANGER motherboard dates from 2018. I'd suggest checking at the Asus support site for this board to see if there is an updated version of the BIOS/UEFI available. If so, please download and install it.

This device has problems in Device Manager:

Code:

Not Available	ROOT\MEDIA\0000	The drivers for this device are not installed.

I suggest right clicking on it and uninstalling it. Then reboot to see if it comes back. If not, all is well - if it does come back we'll have to try and figure out what it belongs to.

There are a huge number of ATIKEX_cmd.exe errors in the WER section of the MSINFO32 report.
Some searches associate this with audio drivers - so I wonder if this is related to the error you have in Device Manager.
Here's some suggestions for fixing it: Problem with realtek hd manager load

I suggest uninstalling Open Hardware Monitor as it's driver dates from 2008.

Code:

OpenHardwareMonitorLib.sys                    Sat Jul 26 09:29:37 2008 (488B26C1)
Open Hardware Monitor app driver[br][br] https://openhardwaremonitor.org/

I also suggest fully updating ALL of your Adobe products as there is an Adobe driver dating from 2008 also:

Code:

adfs.SYS                                      Thu Jun 26 16:52:37 2008 (48640195)
Adobe File System Driver http://www.adobe.com

Out of 5 memory dumps, there are 4 different BSOD errors cited ( 2 - 0x1E; 1- 0xA; 1 - 0x3B; and 1 - 0x1A)
The random errors sometimes tend to by symptomatic of a hardware/low-level driver issue.
As such, I suggest that you start with these free hardware diagnostics:
1) Memtest86 (not 86+): MemTest86 - Official Site of the x86 Memory Testing Tool

2) SeaGate SeaTools for Windows (test ALL hard drives - HDD/SSD/USB/etc): How to use SeaTools for Windows | Seagate Support US

3) Intel Processor Diagnostic Tool: Download Intel(R) Processor Diagnostic Tool
Disregard if not using an Intel processor

4) Furmark stress test for GPU: FurMark > Downloads
Read the instructions carefully and watch your system when testing.
If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

5) OCCT: OCBASE / OCCT
Read the instructions carefully and watch your system when testing.
If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

If these hardware tests don't find anything, then you'll have to start troubleshooting by removing parts. Here's a page that describes this: Hardware Stripdown Troubleshooting
Although it's old, it's still relevant in these situations.

Good luck!

Thank you for the quick and thorough response!

Here is the breakdown of the 5 drives:
C - OS drive
D - day to day files
E - for archiving files (backed up by cloud)
F - extra drive
G - media drive

It is a commercial system and I've backup up the OS drive using Samsung data transfer program (snapshot taken the day after I rolled back system updates so it still has BSODs but not as severe as right now. I also have backed up drive E and it is also has a cloud backup so I think I'm safe on that end.

I'll install the PSU tester software when I go back to work tomorrow.

I'll also check the device manager issue.

The BIOS version is the latest version I installed.

I can't remember installing Open Hardware Monitor. I'll search for that in Add or Remove Programs and uninstall that if it is in there.

I would admit not updating our Adobe softwares. There are reports that updates have been buggy so I figured not updating them since I am not encountering issues.

After those steps, I'll follow your suggestions 1 to 5. Hopefully I would not need it.

Thank you for the time and response! I would surely get back to you.

See rule #4:

https://www.tenforums.com/misc.php?do=showrules

No piracy or discussion of piracy allowed at all.
Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

Please remove any unlicensed (pirated) software and any tools used or that can be used to bypass the activation of software.