BSOD SYSTEM_SERVICE_EXCEPTION (cng.sys) when turning on laptop

Page 2 of 3 FirstFirst 123 LastLast

  1. Posts : 14,901
    Windows 10 Pro
       #11

    Please use the tool again and upload a new zip file.
    What commands with chkdsk did you use?
    I assume you have used the windows memory diagnostics?
      My Computers


  2. Posts : 15
    Windows 10
    Thread Starter
       #12

    Yes, Windows Memory Diagnostic is done. That was among the first few I did when I find this issue.

    Attached is the new bsod file.
      My Computer


  3. Posts : 14,901
    Windows 10 Pro
       #13

    If you're using a program like Ccleaner, please stop it while troubleshooting.
    This because these programs delete the dump files that we use to debug.
      My Computers


  4. Posts : 14,901
    Windows 10 Pro
       #14

    What version of Nvidia Video driver are you using?
      My Computers


  5. Posts : 15
    Windows 10
    Thread Starter
       #15

    axe0 said:
    If you're using a program like Ccleaner, please stop it while troubleshooting.
    This because these programs delete the dump files that we use to debug.
    No I don't use CCleaner.

    I'm using latest NVidia driver from their website.

    I'll send another log file in a sec.
      My Computer


  6. Posts : 14,901
    Windows 10 Pro
       #16

    hendrachristian said:
    No I don't use CCleaner.

    I'm using latest NVidia driver from their website.

    I'll send another log file in a sec.
    "Their website" is referring to the website of Nvidia or your manufacturer?

    If you mean the website of Nvidia, please only install the drivers from your manufacturer.
      My Computers


  7. Posts : 15
    Windows 10
    Thread Starter
       #17

    I downloaded from Nvidia because the one from Asus is very very outdated. The laptop is from 2010/2011.
    After all the driver from Nvidia has always been working in Windows 8.1 anyway, so I don't think it cause the BSOD.

    Attached is another log file using Belarc Advisor that hopefully can help troubleshooting.
      My Computer


  8. Posts : 14,901
    Windows 10 Pro
       #18

    hendrachristian said:
    After all the driver from Nvidia has always been working in Windows 8.1 anyway, so I don't think it cause the BSOD.
    That is where you're wrong.
    Windows 10 works not in the same way as windows 8.1
    I assume the driver you have is not 100% compatible with windows 10, try to downgrade the drivers.
    The newest drivers could possibly causing trouble within windows 10, this is a common issue.
      My Computers


  9. Posts : 15
    Windows 10
    Thread Starter
       #19

    axe0 said:
    That is where you're wrong.
    Windows 10 works not in the same way as windows 8.1
    I assume the driver you have is not 100% compatible with windows 10, try to downgrade the drivers.
    The newest drivers could possibly causing trouble within windows 10, this is a common issue.
    N53SV | Notebooks | ASUS Global

    The driver from Asus website is dated from 2011/09/13 for Windows 7. This will be even more incompatible with the current Windows.

    Anyway, the driver installed was initially from Windows Update, which I then updated from NVidia website which have Windows 10 64-bit support.
      My Computer


  10. Posts : 14,901
    Windows 10 Pro
       #20

    Please try disabling the Nvidia Streaming Kernel Service in msconfig.
    To disable this service in msconfig, press windows logo + r, type msconfig and press enter, go to the tab services, search for Nvidia Streaming Kernel Service and uncheck it, reboot if asked.
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 18:42.
Find Us




Windows 10 Forums