1. Joined : Nov 2016
    Posts : 3
    Windows 10
       1 Week Ago #1

    Internet Explorer 11 Will Not Open


    IE 11 will not open. I’m on Windows 10 and have been trouble free since upgrading from Windows 7 some months ago.

    I had been using IE 11 without any problems and then had about an hour and a half break. I returned to the PC to find that the programme (IE11)would not open at all.

    First, I rebooted, no change. Then I tried resetting IE to its default state, no change again. However, the instructions for doing this state “click Close and then OK” but on clicking “Close” the whole thing disappears and there is no option to click “OK”. Is this relevant?

    Then I went to System Restore. Something must have happened towards the end of last session I had because I found a System Restore point just before I finished the session. Anyhow, I tried three different System Restore points, including that last one, but all of them failed to restore the system due to error 0X80070005. So, no further forward.

    Then I tried Troubleshooting in the Control Panel but again no joy.

    I do have Microsoft Edge which works perfectly well and, as far as I know, everything else on my PC is working too.

    Where can I go from here? All comments gratefully received.
      My System SpecsSystem Spec


  2. Joined : Oct 2014
    Posts : 162
    Win 10 Home Build 1607 64bit
       1 Week Ago #2

    Nivrip said: View Post

    First, I rebooted, no change. Then I tried resetting IE to its default state, no change again. However, the instructions for doing this state “click Close and then OK” but on clicking “Close” the whole thing disappears and there is no option to click “OK”. Is this relevant?

    . Anyhow, I tried three different System Restore points, including that last one, but all of them failed to restore the system due to error 0X80070005. So, no further forward.





    I.

    To reset IE Internet Options/Advanced/Reset.

    0X80070005 error normally pertains to an update issue (not being able to install) Have you checked for recent updates ?
    You may want to google the error number for other info.

    Also, run sfc/scannow to check for file corruptions. Click on the tutorials or use the search block above for more info on the issue.

    As a last resort, you may have to Reset. Settings/Update/Recovery
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Posts : 3
    Windows 10
       1 Week Ago #3

    Hi torre,

    I've checked all the recent updates and all seems to be OK.

    I've also run through sfc/scannow and it did, at first, tell me that there were errors I then ran through the sfc/ repair set up which told me that the errors had been repaired but still no luck.
      My System SpecsSystem Spec


  4. Joined : Oct 2014
    Posts : 162
    Win 10 Home Build 1607 64bit
       1 Week Ago #4

    - Did you try a System Restore after the sfc/scannow ?

    - Did you try to reset IE ( Internet Options/Advanced/Reset) ? (I do not recall an "ok/close" option when I have reset IE. As I recall, it required a browser restart of a system restart)

    - Have you scanned for malware ?
      My System SpecsSystem Spec


  5. Joined : Nov 2016
    Posts : 3
    Windows 10
       1 Week Ago #5

    torre said: View Post
    - Did you try a System Restore after the sfc/scannow ?

    - Did you try to reset IE ( Internet Options/Advanced/Reset) ? (I do not recall an "ok/close" option when I have reset IE. As I recall, it required a browser restart of a system restart)

    - Have you scanned for malware ?
    Hi again torre,

    Many thanks for all your help and suggestions.

    The good news is that my problem has been resolved. It was suggested to me that I switch off Malwarebytes Anti-Exploit Free. When I did this everything returned to normal. This is very strange as that program has been on my PC for well over six months ! There may have been a recent update and I suspect that it was this that caused the problem.

    Let's hope this is some help to others in the future.
      My System SpecsSystem Spec


 


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