1. Joined : Jan 2015
    Glen Cove, NY
    Posts : 117
    Windows 10 64 Bit
       30 Oct 2016 #1

    Changed ms account, problem with onedrive.


    I change my ms account to a gmail.com address. The old ms account is set to delete 12/28/2016. My problem is that when I go to onedrive, it wants me to set time zone in outlook.com. When I check option I set language (English US) and time zone (Eastern US). But when I click on save it resets time zone to select time zone and does not save. Tried this on Internet Explorer, Microsoft Edge, Google Chrome, and Firefox.

    Also when I go to outlook.com I get this message.

    Hewjr100​@outlook​.com​ will be closed on 12/28/2016

    You're trying to sign in to an account that's going to be closed. If you continue, we'll reopen the account. If you cancel, your account stays marked for closure. Learn more about the effects of closing an account.

    What do you want to do?

    Well I do not want to reopen it, so how do I set time zone?

    Henry

    PS another thing I just tried to download screenshot from the ms store, but it wanted my pin # from outlook.com. I tried it and it says there is a problem with your ms account, fix this on the web. So how can I fix this.
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    Glen Cove, NY
    Posts : 117
    Windows 10 64 Bit
       30 Oct 2016 #2

    For the time being I am going to reactivate my outlook.com account. But by all means send me any info you can about my post.

    Henry

    PS in new account onedrive has only 5 gb of storage, in old account it has 30 gb?
      My System SpecsSystem Spec


  3. Joined : Jan 2015
    Glen Cove, NY
    Posts : 117
    Windows 10 64 Bit
       30 Oct 2016 #3

    Here is a more detailed description of my problem. When I first created a Microsoft account I used a gmail.com address for my account. Sometime later I decided to go all Microsoft, so I created a Microsoft account using outlook.com address. As time went by I was able to upgrade and keep 30gb of storage.



    My problem started with outlook.com email, both on PC and iPhone (5s). I started getting bombarded with spam for one thing, then out of the blue, my outlook contacts on iPhone started adding # no name entries by the hundreds. This is why I am switching back to gmail account in windows 10 and iPhone. I have imported all my contacts to gmail, deleted outlook account from iPhone, and replaced with gmail account. Next I spent 2 days changing my email with all of my online accounts and forums, and friends. I also went to Microsoft to delete outlook.com account.



    Now I switched to my old Microsoft gmail account and I encountered the following problems.


    1. One drive has only 5 GB of storage, instead of 30 GB
    2. Microsoft store wants pin number from outlook account, when I enter pin I get message to fix acct.
    3. When I click on fix account it sends me to page to reactivate outlook.com account.
    4. One drive asks me to set time zone, I set it, and click save, but it defaults to set time zone again, retry does the same thing.



    Aftermath: It became necessary to reactivate outlook.com account, until I can figure out what to do or get help from the forum.


    If I posted this in the wrong forum I am sorry, please move to right forum.


    Henry


    PS I used Internet Explorer, Microsoft Edge, Google Chrome, and Firefox to try and fix all issues to no avail.
      My System SpecsSystem Spec


  4. Joined : Jan 2015
    Glen Cove, NY
    Posts : 117
    Windows 10 64 Bit
       31 Oct 2016 #4

    Ok this is is an update. After talking to 5 microsoft support techs, and 2 web mail chats it was determined that my old ms gmail account was created before the free offer for 15 gb of storage and 15 gb for camera roll offer. I had already created a separate outlook.com account then took the offer. Niether accounts were linked, I beleive as an alias. When ms decided to reduce the storage back to 5 gb, they allowed users to click on a link a keep the 30 gb's. So to make a long story short, I had no choice but to delete ms gmail account and reactive ms outlook account.

    I don't know if other people have 2 or more accounts, but I hope they both are in sync or linked somehow.

    Henry

    PS Marking thread as solved
      My System SpecsSystem Spec


 


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