1. Joined : Jun 2015
    UK
    Posts : 1,145
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       28 Oct 2016 #1

    Chrome Load Error from External Link?


    Chrome is working fine for normal browsing. I get the 0xc0000142 error when opening Chrome from an external link e.g. the Buy link in Macrium Reflect / Help. The link opens fine if I select Edge as the default browser. I've done the obvious steps of running sfc /scannow and reinstalling Chrome to no effect. Stopping Kaspersky Internet Security stops the error but I can't identify the specific antivirus option causing the problem by turning off/on each antivirus feature. Is there a known fix for this issue? I enclose the error report and error log entry:
    Click image for larger version. 

Name:	2016_10_28_06_34_281.png 
Views:	2 
Size:	16.5 KB 
ID:	107901
    Description
    Faulting Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe


    Problem signature
    Problem Event Name: APPCRASH
    Application Name: chrome.exe
    Application Version: 54.0.2840.71
    Application Timestamp: 58085902
    Fault Module Name: apphelp.dll
    Fault Module Version: 10.0.14393.0
    Fault Module Timestamp: 578999e1
    Exception Code: c0000005
    Exception Offset: 000000000003685b
    OS Version: 10.0.14393.2.0.0.768.101
    Locale ID: 2057
    Additional Information 1: 8c47
    Additional Information 2: 8c4713df7179334d118abb538c5fc700
    Additional Information 3: 5c3a
    Additional Information 4: 5c3aef3c239dbf5ccb1b15fc927bce13


    Extra information about the problem
    Bucket ID: 2789c5977b616e4fc7edf7db51b1bc46 (120577957528)
    Last edited by Steve C; 28 Oct 2016 at 02:07.
      My System SpecsSystem Spec


 


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