1.    16 Jul 2016 #1
    Join Date : Aug 2015
    Posts : 38
    Windows 10

    How do I set up win 10 with Outlook 2013 and British telecome mail

    I have been trying to set up Outlook 2013 on Win 10 for the last week with no success at all. I log on to BT mail and change my password. The last screen is as follows:

    Do you also use a mobile device, tablet or email program such as Outlook to access your email?

    You do? Then it's extremely important that having now changed your password, you also update all of the

    devices you use to access your email account, with your new password. Why not take the time while

    you're waiting to do this.

    The most common cause of log in failures is because the password in your mobile device, tablet or email

    program does not match your email account so it's important that you do this.

    For more advice visit www.bt.com/help/clientsetup
    End Quote
    Unfortunately, when you open Outlook, it immediately tries to log in using the old password before you have had time to change it.
    BT then says that you have tried to log in too many times and asks you to change your password.
    And so it goes on ad infinitum.

    My internet provider is BT (British Telecom) a company that seems to be run from India. They refuse to help me set up outlook because that is their policy. All posts in the outlook forum show information that does not look at all like my Outlook 2013 set up screen, so they are no help at all. All I want is for someone in the UK who has a BT account to post a screen shot of the three screens concerned. If I turn on Outlook it immediately logs in with the wrong password and the whole chain starts over. One solution would be to turn off the internet while I change the password, but there seems to be only one answer to that, and it uses the Edge browser, which will not work properly on my computer.
    I only use one device and that is my computer.
    Please help anyone?
      My System SpecsSystem Spec

  2.    16 Jul 2016 #2
    Join Date : Oct 2013
    A Finnish ex-pat in Germany
    Posts : 8,743
    Windows 10 Pro

    Try this:

    1.) Make sure Outlook is closed, not running! Open Control Panel (right click Start button, select Control Panel)

    2.) In Category view, select User Accounts:

    Click image for larger version. 

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    3.) Select Mail (Microsoft Outlook 20XX):

    Click image for larger version. 

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ID:	90365

    4.) Select Email Accounts:

    Click image for larger version. 

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ID:	90367

    5.) Select your email account, click Change:

    Click image for larger version. 

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ID:	90368

    6.) Type the new password, click Next:

    Click image for larger version. 

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    7.) Account settings will be tested, when done close all windows:

    Click image for larger version. 

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Size:	10.3 KB 
ID:	90371

    Notice please: you can only change password if the account type is Exchange ActiveSync, IMAP or POP3. If the account type is Microsoft Exchange (for instance Office 365 Business email accounts), changing the password with this method is not possible.

      My System SpecsSystem Spec


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