Hi, I have a really frustrating issue since changing web hosts, the problem I am having is my mates email (as per the title), it's as though it keeps syncing with something else, he is a major technophobe, and can't handle change, so simply using a different client is not an option.
Now every time I try to get his emails back, they just revert back to the messed up state, vanishing from the proper folder they were put it, using recovered data as it's way of accepting the emails, I am not used to the client, so I am unsure what and how it acts\works\displays, there is the main email block near the top on the left panel that is standard in any client, but then it has a secondary group of folders under that labelled "Storage" in another group of the same headings (albeit some in numerous "recovered" sub folders as well), and no matter how many times I try and move them over, they keep coming back as rescued files.
I have uninstalled the client, reinstalled it, and it makes it worse, putting back what files I have been able to move over from the proper in-boxes etc, as recovered files again, I have then uninstalled it again using Revo, cleaning out all it's leftovers from the hidden files etc as well, then run junk file cleaners to clear the all out, rebooted, run the junk files cleaners again, double checking no files had came back again then reinstalling it again, and they still come back again, but a variation during this, and that's they are listed in slightly different folders listed as the dates had changed, like it's made completely new recovered folders\files.
Now as annoying that is, there is a more serious flaw, when he reply's to emails, they do not go into the "Sent" box under the main "correct" folder(s) structure, also his deleted files are not where they should be, they end up in another set of folders as though they are rescued files, it's driving me nuts.
I am also struggling to reinstate his emails, from doing this in the past numerous times over the years, I have always been able to drag and drop his emails directly into the programs correct hidden folders, as I have copied them out in the same manner from within it's hidden folders. only they never appear in the client, when I go to check, I have done this before the program is launched, and live when it is launched, no change, but again in the past it has always worked.
The only thing that seems to work (but not all cases) is with the client open\running, is to highlight the files in the bottom section, then select "Move to" icon on the top bar, and it has worked for a limited amount of files, but there are files\folders that just refuse to work, e.g. there are 2 "Outbox" folders, 1 underneath the proper main email groups, the 2nd is in any number of locations in the "Storage" folder(s), when I try to copy the wrongly placed Outbox files, to the correct Outbox, there is no option under the "Move" files as above, it is greyed out so you can't do it, on the times when it has allowed the file transfers I have deleted the empty folders, and I have now got say 75% if it as it should be, but there is still the problem(s) of mail not going to the correct default folders at the top, and the remaining files not allowing any transfers, it is also not helped by the shear volume of emails he has (around 16k IIRC), any idea's people ?