Microsoft Outlook IMAP settings

falkunmalti · 10 Apr 2016

Hi

I am using Microsoft Outlook 2007 as my mail client with IMAP. My setup is working correctly but I have a question regarding the display of the IMAP folder hierarchy in the left hand column under All Mail Items. Somehow, possibly due to a previous error in deleting a user email account, in addition to the current imap hierarchy, outlook is displaying the hierarchy for two previously deleted email accounts. I have tried to delete the heirarachies, but outlook complains that the data files are associated with an email address and I should remove the email address but there is no email address to delete as they were previously deleted. I tried deleting separately the entry in Appdata|local|Microsoft|Outlook but to no avail. I also tried reinstalling Outlook but once I attach to the old pst file, the entries come back. It almost sounds like their is some config file somewhere that I need to delete.

I would appreciate any help. I suppose reinstalling windows may fix this but I would like to avoid that if I can.

Thanks in advance.

RWOne · 13 Apr 2016

Go into control panel, and mail.

There, select email accounts, are there more than one entries?

You would not reinstall windows for this - It's an Outlook issue, not Win 10.

That said, considering it's Outlook and you are using IMAP, you could remove all Outlook profiles, reboot then check nothing set in that CP mail section, then re-setup your IMAP account, reboot again and check it.

It is within the pst you are tying it to, if IMAP, just re-setup the account and then perform an import from that pst, selecting only what you need IMO.

falkunmalti · 13 Apr 2016

Hi

I don't think it is in the pst file because I installed outlook 2007 on my laptop and brought over the pst file using a thumbdrive. The problem does not replicate on the laptop. There must be some config somewhere where this is kept. I tried removing the imap but did not reboot after every step. I will try that. Checking Mail under control panel only shows one email address. When I try to remove the entries under Data Files, it tells me to delete the email address.

RWOne said:

Go into control panel, and mail.

There, select email accounts, are there more than one entries?

You would not reinstall windows for this - It's an Outlook issue, not Win 10.

That said, considering it's Outlook and you are using IMAP, you could remove all Outlook profiles, reboot then check nothing set in that CP mail section, then re-setup your IMAP account, reboot again and check it.

It is within the pst you are tying it to, if IMAP, just re-setup the account and then perform an import from that pst, selecting only what you need IMO.

falkunmalti · 26 Apr 2016

falkunmalti said:

Hi

I don't think it is in the pst file because I installed outlook 2007 on my laptop and brought over the pst file using a thumbdrive. The problem does not replicate on the laptop. There must be some config somewhere where this is kept. I tried removing the imap but did not reboot after every step. I will try that. Checking Mail under control panel only shows one email address. When I try to remove the entries under Data Files, it tells me to delete the email address.

Hello

I am replying to my post because I discovered the solution to my problem after quite a while. The problem was not in the pst file as I suspected but in some configuration buried in my user profile. My solution was to delete the user in User Accounts and recreate it. I did first try deleting the Outlook profile and rebooting etc. but that did not work. I don't really understand why I had to do this and there may be another solution but this was the easiest.