1. Joined : Aug 2015
    Posts : 28
    Windows 10 Pro
       03 Apr 2016 #1

    Windows 10 Mobile Syncing Issues With Outlook Account Emails/Contacts


    Hi,

    Hopefully this is the right arena to post this thread in/under..
    I recently purchased a AT&T branded Lumia 950, and running Production OS: 10.0.10586.164, and latest Firmware: 01078.00038.160025.39033, I'm having issues with Outlook.com email syncing and losing contacts in Outlook.com on the mobile device?

    I only have two email accounts, Outlook.com and Gmail...all Gmail syncing of emails and contacts in fine, however Outlook.com takes time to sync, and loses contacts! I have done a lot of research...on this and see many 'Feedback issues' on this topic:
    I have hard reset the device from a complete, clean install, and utilized the Windows Device Recovery Tool too...no Insider Program-either..still issues with Outlook.com syncing emails, but the contacts not syncing is quite troubling....I have not lost Outlook.com contacts like others have reported! I keep a relatively small, very clean contact list...all Gmail account contacts are fine as is syncing..

    I reviewed where another Lumia 950XL user chatted with MS Customer Support and they suggested to create a new Microsoft account.....then sync all info, contacts, OneDrive, Skype, People app, however Microsoft accounts can not be merged.. I have a @MSN.com------>as my Primary alias, with a Outlook.com alias, but see no way to create a new Microsoft account, without losing everything....

    Any advice here would be greatly appreciated....and apologies if indeed this thread is in the wrong category..

    '18/03/2016, 1645: SOLUTION FOR EMAIL/CONTACTS SYNCHRONISATION: Will be trying this tonight, will create another hotmail account and then transfer contacts from the problematic hotmail account to the new hotmail account and then link the new hotmail account to the 950 XL and then Synchronise (<-- This Worked!)'

    The above was quoted from the Microsoft Answer forums---Windows Mobile 10-Lumia 950 Issues

    Thanks for moving this to the more appropriate arena.. Mods
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 28
    Windows 10 Pro
       05 Apr 2016 #2

    Well, I see that the People app was updated yesterday for both Windows 10 PC and Mobile 10...syncing now seems better, however a couple of contacts (Outlook.com account) still do not sync/show up from my PC to my Lumia 950...no biggie as I just can't afford to lose a ton of info:
    All Microsoft services, Office 2016, Skype, OneDrive, Contacts..so I will deal with it...lol!

    'Note

    If you remove an alias from an EASI account, that address will immediately become available to anyone else who wants to use it.

    If you remove an @Hotmail or an @MSN email address, it cannot be recovered. '

    Just for 'peace-of-mind', I have contacted MS Support (as they will have access to sensitive account information, and report back here when I receive a answer...lol


    ~~~~~~~~~~~~~Update~~~~~~~~~~~~~~

    Microsoft Customer Support
    6:55 PM (12 hours ago)

    to me






    Hello Glenn,

    We appreciate the detailed description of your issue. We understand how important for you to sync your contacts on different devices. Let's work together in solving this matter.

    Just to verify, were you able to see your contacts list when you access your account via web browser (https://people.live.com)? Also, kindly provide us sample contacts that you cannot view on your mobile device but are showing on your People app.

    We look forward to your response.

    Regards,

    Last edited by gahbmwm5; 06 Apr 2016 at 09:13.
      My System SpecsSystem Spec


  3. Joined : Apr 2016
    Posts : 2
    Windows 10
       06 Apr 2016 #3

    I'm having exact same issue, starting around the same time. I'm wondering if it's related to migration of accounts to the new Outlook.com experience. What support did you contact as I'd like to go through it with the same branch
      My System SpecsSystem Spec


  4. Joined : Apr 2016
    Posts : 2
    Windows 10
       06 Apr 2016 #4

    This was the result of my Answer Desk experience and a reset of my phone:
    "Rey E
    Alright. I have forwarded the case to the Accounts Escalations Team. There is not ongoing server upgrade however accounts are on the process of migration. That means accounts will be transferred to a new server. The turnaround time provided by the team is 2-3 hours.
    4:03 pm"

    So let's see...
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 28
    Windows 10 Pro
       06 Apr 2016 #5

    Jarrett said: View Post
    This was the result of my Answer Desk experience and a reset of my phone:
    "Rey E
    Alright. I have forwarded the case to the Accounts Escalations Team. There is not ongoing server upgrade however accounts are on the process of migration. That means accounts will be transferred to a new server. The turnaround time provided by the team is 2-3 hours.
    4:03 pm"

    So let's see...
    @Jarett,

    Ok m8, lets see if we can solve this through MS Support services, as I too feel that this is a MS server upgrade issue with various Outlook accounts being affected by the migration process...In fact, I have quoted your above case that was forwarded to the Accounts Escalations Team...Here is where I contacted them: Microsoft Customer Support

    "Hello,

    We appreciate your time in getting back to us and providing additional information regarding this issue. We understand your frustration with regards to still not being able to sync your Outlook.com contacts to your mobile device.

    I've checked the screenshots provided and it seems our system stripped the file that's why were unable to view them on our end. Since we're contacting you directly via email, we can’t receive files as attachments. For us to view the files, please upload them through OAS (Online Assisted Services) website. Use the email notification you received from Microsoft Customer Support. Click on the first link in that email and then sign into it using the email address you used to submit this support request. Once signed in, follow the steps below to upload the files:

    1. On the General Issue screen, click on “New message”.
    2. Click on the “Browse” button and select the file in your computer.
    3. Once uploaded, you can add comments in the text box (optional).
    4. Click “Submit” button.


    We look forward hearing from you.

    Regards,
    Jean"

    Lets see what happens next....


    "Hi Jean,

    Ran the Windows Update Diagnostic app for Error code: 0x80072efe....attached file...


    I have recently performed a clean install on my Windows 10 Pro-laptop, and also utilized the Windows Device Recovery Tool to perform a clean reinstall, hard reset on my Windows 10 Mobile device Lumia 950....also ran DISM and SFC/Scannow commands on laptop...no issues reported..."



      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 28
    Windows 10 Pro
       07 Apr 2016 #6

    Ok, this morning both Outlook Mail app clients were updated for me:

    Outlook Mail app (Windows 10 Pro-PC) v17.6769.40791.0
    Outlook Mail app (Windows 10 Mobile) v17.6769.40792.0

    When performing syncing on both...still takes awhile, and when apparently finished, it shows:

    Click image for larger version. 

Name:	Outlook Mail_Windows 10 Mobile.png 
Views:	1 
Size:	87.0 KB 
ID:	73589Click image for larger version. 

Name:	Outlook_Syncing_Windows 10 Pro_PC.png 
Views:	1 
Size:	803.4 KB 
ID:	73590






    So I will upload theses pics to my Microsoft Support (OSA) link....however right now, can't as MS servers can't perform upload...nice..lol!

    Just signed up for a early entry to the new Outlook.com ----->Let see what happens next..

    https://t.co/rq6svrHpah
    Last edited by gahbmwm5; 07 Apr 2016 at 10:52.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 28
    Windows 10 Pro
       07 Apr 2016 #7

    Hi,
    Thank you for getting back to us. My name is Feverlyn and I will be assisting you today.
    As long as you can view your emails in People page (https://people.live.com) and in the People app on your Windows 10 PC, your account is doing well. Since this issue is only happening on a Windows Phone and you have already tried hard reset on it, we have a separate department that has the expertise and handle this type of concern. We suggest you to get in touch with our Windows Phone Support Team. You can reach them through this link: https://www.microsoft.com/en-us/mobile/support/contact/
    We hope this information helps in addressing this issue. If you have any concern with Outlook.com, please contact us again and we’ll gladly assist you with it.
    Regards,
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 28
    Windows 10 Pro
       09 Apr 2016 #8

    Hi Feverlyn

    Unfortunately the Windows Support Windows Phone Device link (kindly provided) only allows chat sessions...where I have uploaded a lot of pics....is there a link to OSA arena for Window Phone Support?

    Hello,
    My name is Jessa from Outlook.com Support.
    I hope you are doing well.
    We are sorry to know that you are having issues reaching our support in Windows Phone. I'll give you another way so you will be directed to the right support where you can provide screenshots.
    I recommend you to contact our Community website by going to this link:
    http://answers.microsoft.com/en-us/mobiledevices
    Click Participate and choose Ask a Question to submit a request.
    Although I need to refer you on that dept., I can assure you that the team who takes care of this issue is very capable in helping you resolve this issue.
    If you have questions, please let us know.
    Regards,
    Jessa

    Really, ok...as I have manually added the 'missing outlook.com contacts' for now...thankfully not that many, I think that I will be patient and wait until the Outlook.com team (Windows 10 Mobile) gets it more consistent..lol

    "Continued commitment to stability, sync reliability and accessibility. With each of the app updates we’ve released, quality of the experience in stability, sync reliability across your Windows devices, and accessibility are priorities for our team."
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 28
    Windows 10 Pro
       10 Apr 2016 #9

    Windows 10 Mobile Syncing Issues With Outlook Account Emails/Contacts

    http://answers.microsoft.com/en-us/m...087bf5b?auth=1



    Ok...today it seems that Outlook.com servers are starting to make the 'migration process'...although still on the older version of the email program...10 Tiles still showing, I have just received...the 'misplaced 10-15' or so Outlook.com email contacts on both my Windows 10 Pro laptop, but more importantly on my Lumia 950...


    OS: 10586.212 on both PC and Mobile Device...thanks Joel (MS MVP)...once again.
    Last edited by gahbmwm5; 14 Apr 2016 at 22:10.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 28
    Windows 10 Pro
       16 Oct 2016 #10

    Hi, with the recent migration of my MSN account to the new Outlook.com account now on both my PC and Lumia 950, I'm constantly getting on both PC and Mobile Outlook Mail and People Apps: Error Code: 0x8600c0f on Outlook Mail apps, and Error Code: 0x8600010f on both PC and Mobile People apps...
    Have deleted account and reinstalled...no success...help please..
    Thanks Have googled both Error Codes but no solutions....
      My System SpecsSystem Spec


 


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