Firefox Keeps Closing

gbu · 27 Feb 2016

The last 2 days FF keeps closing after 1-2mins.

I don't even get the crash report now it just closes and upon opening it takes me the restore session.

I have done a fresh install of it deleting all known traces of FF and although better it still closes but now maybe after 7-10 mins.

I'm running Win10 Pro (clean install)

I tried to do a system restore to roll back 3 days but I get an error saying it couldn't complete the restore.

I have done a full system scan with defender that took around 10-12 hours but all came back clear.

I'm using edge for now but really would like to get FF back.

Any ideas most welcome please.

Samsung User · 27 Feb 2016

gbu said:

The last 2 days FF keeps closing after 1-2mins.

I don't even get the crash report now it just closes and upon opening it takes me the restore session.

I have done a fresh install of it deleting all known traces of FF and although better it still closes but now maybe after 7-10 mins.

I'm running Win10 Pro (clean install)

I tried to do a system restore to roll back 3 days but I get an error saying it couldn't complete the restore.

I have done a full system scan with defender that took around 10-12 hours but all came back clear.

I'm using edge for now but really would like to get FF back.

Any ideas most welcome please.

Have you tried FF Forum to see if they can help you at all

davidhk · 27 Feb 2016

gbu said:

The last 2 days FF keeps closing after 1-2mins.

I don't even get the crash report now it just closes and upon opening it takes me the restore session.

I have done a fresh install of it deleting all known traces of FF and although better it still closes but now maybe after 7-10 mins.

I'm running Win10 Pro (clean install)

I tried to do a system restore to roll back 3 days but I get an error saying it couldn't complete the restore.

I have done a full system scan with defender that took around 10-12 hours but all came back clear.

I'm using edge for now but really would like to get FF back.

Any ideas most welcome please.

You were given an answer marked as"Top Rated Answer" in another forum.
Does it work ?

b1rd · 27 Feb 2016

Hi gbu,

This is more of a work-around for now, but have to tried using an older version of FF and see if that works?

Not Myself · 28 Feb 2016

Standard diagnostic - Firefox - MozillaZine Knowledge Base

prikker · 28 Feb 2016

You say you scanned with Defender. Have you tried scanning with Malwarebytes? And have tried Fx in safemode?

gbu · 28 Feb 2016

Been on the FF forums and have watched several posts and none of the steps have helped me.
I can post there but they seem to be not a responsive as here so I tried there first, but I can post there also.

Not scanned with Malwarebytes but ill do that now.

Tried old version but still happening.

Tried in safemode but no joy.

Theres some post regarding not installing the main flash but just the plugin but would I need to uninstall all traces of adobe flash first?

[QUOTE]Update your Flash Player Version: 20.0.0.306
Adobe Flash Player Distribution | Adobe
Note: Windows users should download the active_x for Internet Explorer.
and the plugin for Plugin-based browsers (like Firefox).
]
Note: Windows 8 and Windows 10 have built-in flash players and Adobe
will cause a conflict. Install the plugin only. Not the active_x.[/QUOTE

gbu · 28 Feb 2016

I have now unistalled flash player and also installed the 32bit version of FF(installed 32 bit as Sky Sports said it doesnt work on 64bit)

Its been running for 20 minutes or so and so far not crashed so its possible was some flash player problem.

Do i even need the flash plugin as all seems to be running fine?