Unable to empty "Junk" folder in Windows 10 Mail App


  1. Posts : 149
    Windows 10 Pro x64
       #1

    Unable to empty "Junk" folder in Windows 10 Mail App


    Hi,

    I access my Outlook.com email through the Windows 10 Mail app - this is the same Microsoft Account that I sign into my laptop with.

    When I Right-Click on the Junk Folder and click on "Empty Folder", as I would so in Outlook or on Outlook.com, I am presented with the below error:

    Unable to empty "Junk" folder in Windows 10 Mail App-2016_02_13_09_51_371.png

    I then have to select each message individually and then hit the Delete key to delete the messages in there.

    Has anyone else experienced this issue, or know any fixes?

    Thanks,

    Gary
      My Computer


  2. Posts : 2,834
    Windows 11 Home (x64) Version 21H1 (build 19043.1202)
       #2

    garydexter said:
    Hi,

    I access my Outlook.com email through the Windows 10 Mail app - this is the same Microsoft Account that I sign into my laptop with.

    When I Right-Click on the Junk Folder and click on "Empty Folder", as I would so in Outlook or on Outlook.com, I am presented with the below error:

    Unable to empty "Junk" folder in Windows 10 Mail App-2016_02_13_09_51_371.png

    I then have to select each message individually and then hit the Delete key to delete the messages in there.

    Has anyone else experienced this issue, or know any fixes?

    Thanks,

    Gary
    No that is the way I do it as well
    One at a time
    I do it once a day at the end just before I log off
      My Computer


  3. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #3

    I don't even get the option to Empty Folder in my W10 Mail app. I can only delete by selecting multiple emails using the selection mode button and then deleting them all in one go.
      My Computers


  4. Posts : 149
    Windows 10 Pro x64
    Thread Starter
       #4

    philc43 said:
    I don't even get the option to Empty Folder in my W10 Mail app. I can only delete by selecting multiple emails using the selection mode button and then deleting them all in one go.
    Interesting - it's definitely there as an option - it just doesn't work!!

    Unable to empty "Junk" folder in Windows 10 Mail App-2016-02-15-2-.png
      My Computer


  5. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #5

    By way of contrast here is the result I get and I have also posted my settings.

    Unable to empty "Junk" folder in Windows 10 Mail App-capture.png

    Unable to empty "Junk" folder in Windows 10 Mail App-2016-02-15-2-.png
      My Computers


  6. Posts : 149
    Windows 10 Pro x64
    Thread Starter
       #6

    philc43 said:
    By way of contrast here is the result I get and I have also posted my settings.

    Unable to empty "Junk" folder in Windows 10 Mail App-capture.png

    Unable to empty "Junk" folder in Windows 10 Mail App-2016-02-15-2-.png
    Mine is set to Download as Items Arrive and Download all Items - I overrode the default settings to change to this.
      My Computer


 

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