Windows 10 Mail Indicates a Phantom Unread Message

I'm using the simple Windows 10 mail app. Under "Accounts" I have an IMAP mail account and it has no indicator (no number) next to the account name indicating number of unread mails. That makes sense because I have no unread mail in that account. It's a gmail based account, and when I access via the web, there's no unread mail shown there either.

However, when I click on the account and I am looking under Folders, the Inbox items has a "1" indicating there's one unread mail note. I can't find any unread mail in the Inbox. I've closed the program and restarted it, and tried resyncing, but the indicator is still there.

Any ideas on where this "phantom" unread count comes from?

I do not use the Mail app.
I had a similar situation with my Windows Live Mail.
The icon at the taskbar indicated there was an unread mail.
I read it and then put it away or deleted it. The taskbar icon still showed 1 unread mail.
I had to click the send/Receive button to clear it.

So, in short, it can be just the matter of running "Refresh" option.
Is there such an option in Mail app?.........................Right click inside the Inbox > Refresh.
I have to ask because I have uninstalled Mail app and therefore cannot test it myself.
I don't know if that makes any sense to you using the Mail app.

davidhk said:

So, in short, it can be just the matter of running "Refresh" option.

One can "refresh" or "resync" in Windows 10 Mail which I've done several times and it doesn't change the issue.

I know you said " resync".
Does the "sync this view" option help at all ?

davidhk said:

I know you said " resync".
Does the "sync this view" option help at all ?

Windows 10 Mail doesn't have a "sync this view" option. There's a "yin yang" icon to click which resyncs with the IMAP server. Outside of clicking that icon, there are settings for how often you want the client to sync with the server.

Left side at the top, there is an icon represented by 2 curved arrows forming a circle. That is the "sync this view".
You must have that.

Screenshot taken from another computer still have Mail app in the system.........

davidhk said:

Left side at the top, there is an icon represented by 2 curved arrows forming a circle. That is the "sync this view".
You must have that.

Of course. That's what I referred to as the yin yang. It's a "sync now" and I've clicked it many times.

mbratch said:

Of course. That's what I referred to as the yin yang. It's a "sync now" and I've clicked it many times.

Oh. Sorry.
Yin Yang ? Nice name for it.

As I said I do not use Mail app. My limited experience of this subject is not enough to help you.
Good luck.