Windows 10 Mail Indicates a Phantom Unread Message

davidhk said:

Oh. Sorry.
Yin Yang ? Nice name for it..

No problem, and I appreciate the prompt attempts to help!
I work on military tactical radios for a living and we have a button with exactly that icon on it. We affectionately call it the "yin yang" button, and I just got used to the terminology. :)

Cliff S said:

I've had this, and to fix it, right click the inbox, remove it from Favorites, then open More, right click Inbox, and add to favorites. The phantom should be gone then.

This worked. I did the change, and to see if it "stuck" did a resync, and exited and restarted Mail. It seems to be holding. Thanks.

Cliff S said:

I've had this, and to fix it, right click the inbox, remove it from Favorites, then open More, right click Inbox, and add to favorites. The phantom should be gone then.

You saved my day! This worked for me!

Simply another bug in Windows 10 Mail app .....

For me, I resolved the problem by linking the effected inboxes together and then un-linking them again (making sure there are no unread emails before you unlink).

The issue seems to have been caused by linking/unlinking inboxes together when they have unread email in them - the count gets stuck on whatever the figure was when you last unlinked it.

DeanoV6 said:

For me, I resolved the problem by linking the effected inboxes together and then un-linking them again (making sure there are no unread emails before you unlink).

The issue seems to have been caused by linking/unlinking inboxes together when they have unread email in them - the count gets stuck on whatever the figure was when you last unlinked it.

Thanks! This worked for me as well. I created an account, to let you know. Many thanks!

DeanoV6 said:

For me, I resolved the problem by linking the effected inboxes together and then un-linking them again (making sure there are no unread emails before you unlink).

The issue seems to have been caused by linking/unlinking inboxes together when they have unread email in them - the count gets stuck on whatever the figure was when you last unlinked it.

YES! This fixed the issue for me as well. Thanks, DeanoV6.

DeanoV6 said:

For me, I resolved the problem by linking the effected inboxes together and then un-linking them again (making sure there are no unread emails before you unlink).

The issue seems to have been caused by linking/unlinking inboxes together when they have unread email in them - the count gets stuck on whatever the figure was when you last unlinked it.

I have this exact same problem. I have tried re-synching, but that doesn't fix it. I also tried removing and re-adding the Inbox to Favorites, and that doesn't fix it. I only have one email account configured so I can't link or unlink email inboxes. Periodically, I keep getting "phantom" emails that disappear but leave a notification that my inbox has unread messages, though when I click show unread there is nothing. I am up to 5 right now. Any other thoughts?

The linking of inboxes worked for me, too. It might be worth it to set up a secondary gmail account just to fix the problem.

I noticed that the numbers of imaginary unread e-mails were consistent with the number of emails I deleted directly from the notifications pop-up in the corner of the screen. It seems that, even if it's junk mail or something you know you don't want to read, it's still worth it to open Mail and delete it from your inbox.

For the past week or so my taskbar icon showed unread e-mails in error also. I did the remove/add inbox from favorites and then unpinned icon from taskbar. I have pinned it back and it is clean. I suspect it will come back but time will tell.

Jim