Not sure if this is Windows issue or Syncback


  1. AirPower4ever
    Posts : 125
    Ten
       New #1

    Not sure if this is Windows issue or Syncback


    I have posted my issue at another forum on Sunday. no response. But I wanted to know if maybe this is a Windows thing? System is a Windows 10 build 20H2, A/V is Norton ISE.

    When I try scheduling a schedule for the program profile and click save, Windows throws up a "restart". See pics. not sure if there is a Windows setting that is causing this, but also not sure if it is the program issue. Wondering if anyone here has seen this and if so how can I fix this

    Not sure if this is Windows issue or Syncback-syncback-issue.jpgNot sure if this is Windows issue or Syncback-syncback-issue1.jpg

    Thank you
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  3. Matthew Wai
    Posts : 7,607
    Windows 10 Home 20H2
       New #2

    Is your program "SyncBack Free"? I have been using it for years but have never run into such a problem.
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  4. AirPower4ever
    Posts : 125
    Ten
    Thread Starter
       New #3

    Yes, and same here. Used it for years; never seen this
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  6. Matthew Wai
    Posts : 7,607
    Windows 10 Home 20H2
       New #4

    Does the problem arise if you import a profile?
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  7. AirPower4ever
    Posts : 125
    Ten
    Thread Starter
       New #5

    Yes, but I also tried creating a new profile and it also does the same thing.
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  8. Matthew Wai
    Posts : 7,607
    Windows 10 Home 20H2
       New #6

    My version is SyncBackFree V7.5.5.0.

    AirPower4ever said:
    Used it for years; never seen this
    When did you see the problem for the first time?
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  9. AirPower4ever
    Posts : 125
    Ten
    Thread Starter
       New #7

    My friends system had Windows 7 on it when it had a huge failure. It was time to move on so he wanted Windows 10 and we did this. So it happened that same day on a clean install.

    I personally have Sync on my Windows 10 build 20H2 .661 and never seen this.

    You know, I wonder about that message in the pic of the entering a password in the background. The warning.........I might just try uninstalling sync and then reinstall and see if that fixes it. Will update later

    UPDATE - so i uninstalled Sync, rebooted, cleaned system. rebooted, reinstalled sync and same thing. I tried going to the Task Scheduler and editing the profile and same thing occurs.

    I may just wipe his profile from Windows and create a new one. I will update later this week if I go this route.

    Thanks for all the questions, keeps me looking in to other areas.
    Last edited by AirPower4ever; 22 Nov 2020 at 10:52. Reason: Updating notes
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