Dismounting Macrium Images

Caledon Ken · 02 Oct 2020

I'm having a problem on two different systems dismounting Macrium images. One is running V2004 with licensed Macrium and one is running V1909 with a free copy of Macrium. Macrium is the latest version.

One thing in common are the Images are large, 200GB+, one is in excess of 400GB.

I can mount the image, I can browse the image but when I right click the drive instead on getting context menu, File Manager closes.

I have a support ticket open with Macrium but I was wondering if anyone else is having an issue with large Images.

Only AV running on both is WD. If you right click on other drives in file manager a context menu is presented.

Thanks

Ghot · 02 Oct 2020

@Caledon Ken

Biggest one I have is 30GB. It mounts and unmounts no problem.

Btw, I called them about 3 months ago, to ask if that price was a lifetime price (it was), and left a message, and they called back, same day. Guy was pretty helpful.

Macrium Software | Macrium Support

Caledon Ken · 02 Oct 2020

Thanks Ghot.

Yes very helpful people. The guy I'm working with there I've worked with before. Also an excellent forum, very knowledgeable people, well written responses.

Just raised the dismount issue in passing on forum. My real issue they are helping me with is missing files in incremental backups on one of these machines.

Fabler2 · 02 Oct 2020

Just a suggestion to detach the image via Macrium? Just an alternative for now.

Sheltieuk · 02 Oct 2020

I've just tried it with a 464Gb Image and it's mounted and unmounted with no problem.

Caledon Ken · 02 Oct 2020

Fabler2 said:

Just a suggestion to detach the image via Macrium? Just an alternative for now.

Thank you.

I will give this a try.

Bree · 02 Oct 2020

Caledon Ken said:

...I can mount the image, I can browse the image but when I right click the drive instead on getting context menu, File Manager closes.

My paid v7.2.5107 can unmount a 233GB mounted image, as can Free on another machine.

I did have another 'File Explorer' related issue though. The Macrium-specific columns (eg Backup method) were not available as choices. That was fixed by reinstalling Macrium.

Ghot said:

Btw, I called them about 3 months ago, to ask if that price was a lifetime price (it was), and left a message, and they called back, same day. Guy was pretty helpful.

Yes, updates will be free for the lifetime of v7.x. If/when a version 8.x is released you can continue to use v7 for as long as you wish, or there will be a reduced price offer to upgrade from v7 to v8 (or at least, that's how it has worked in previous upgrades).

Ghot · 02 Oct 2020

Bree said:

Yes, updates will be free for the lifetime of v7.x. If/when a version 8.x is released you can continue to use v7 for as long as you wish, or there will be a reduced price offer to upgrade from v7 to v8 (or at least, that's how it has worked in previous upgrades).

Well, three months ago he said...

"Program" was free for lifetime, updates and tech support, free for a year.

Bree · 02 Oct 2020

Ghot said:

Well, three months ago he said...
"Program" was free for lifetime, updates and tech support, free for a year.

I'm not sure why he said updates were 'free for a year'. Even the Free version will get the latest updates however long it has been installed. While technical support is for one year, v7 updates are perpetual.

Macrium said:

Support Forum access and Minor updates (i.e. v7.1 to v7.x) will be perpetual for the life of Macrium Reflect 7.

Macrium Software | Support

Ghot · 02 Oct 2020

I think there must be a difference between "updates" and minor updates.
I dunno. I just know what the guy said.

I didn't really care about tech support or updates. I just wanted to know if $70 got me the program for life.