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  1. Join Date : Jun 2016
    Posts : 39
    W10
       24 Oct 2016 #1

    Install MalwareBytes stuck at Select Setup Language spinning circle


    I cannot install Malware Bytes on my pc

    Have downloaded mbam setup and when I double click installer it would not execute

    I then opened the installer as administrator and when I double clicked a window appeared with the message

    “Select Setup Language to use during the installation” with a never ending spinning blue circle in the window I cannot proced further
    Malware Bytes customer support advised me to turn off widows defender I did and still could not install
    They then instructed me to use the FARBAR recovery tool and send them the results and they could not detect any problems in the reports

    I have always like the malware bytes software but I am at a dead end and cannot solve the install problem.
    Any suggestions on what the problem might be or an alternate to malware bytes software?

    Thanks for your help
      My System SpecsSystem Spec


  2. Join Date : Aug 2014
    Forever West
    Posts : 2,360
    Win10 Home and Pro, Win7 Home, Linux Mint
       24 Oct 2016 #2

    You show Win7 in your System Specs and under you name, has it been upgraded to Win10? Do you have more than 1 language installed or in use? There's a dearth of information in your System Specs.
      My System SpecsSystem Spec


  3. Join Date : Oct 2014
    Trnava
    Posts : 1,625
    Windows 10 Pro x64
       25 Oct 2016 #3

    This is the reason, why I do not consider MBAM as a good removal tool. The first thing a malware does, that it prevents antimalware scanners from working, so using an installer is a terrible idea. Dr.Web CureIt! is the best, it is portable and it even uses a random name, so malware can not just block its exe.

    provlima said: View Post
    Any suggestions on what the problem might be or an alternate to malware bytes software?
    Emsisoft Free Emergency Kit or Zemana AntiMalware - free for scanning and as good as MBAM, if not better.

    Try to perform a system cleanup, some temporary files or corrupted files might block the MSI installer.
    Download "WC.bat" and run it as admin, it will take about an hour, then select everything to clean.
    Install  MalwareBytes  stuck at Select Setup Language spinning circle Attached Files
      My System SpecsSystem Spec


  4. Join Date : Aug 2015
    Posts : 731
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       25 Oct 2016 #4

    Hi, @provlima:

    provlima said: View Post
    I cannot install Malware Bytes on my pc

    Have downloaded mbam setup and when I double click installer it would not execute

    I then opened the installer as administrator and when I double clicked a window appeared with the message

    “Select Setup Language to use during the installation” with a never ending spinning blue circle in the window I cannot proced further
    Malware Bytes customer support advised me to turn off widows defender I did and still could not install
    They then instructed me to use the FARBAR recovery tool and send them the results and they could not detect any problems in the reports

    I have always like the malware bytes software but I am at a dead end and cannot solve the install problem.
    Any suggestions on what the problem might be or an alternate to malware bytes software?

    Thanks for your help
    It looks as if you have an open, working topic with the forum Root Admin at the Malwarebytes forum:

    Help! Cannot install malware bytes after I download mbam installer


    EDIT: You also have a duplicate topic here at tenforums.com AND another at bleepingcomputer:
    Cannot install Malwarebytes on my PC - Windows 10 Forums
    Cannot install malware bytes on windows 10 pc - Anti-Virus, Anti-Malware, and Privacy Software

    It can be confusing, inefficient and even counter-productive to work on the same problem simultaneously in multiple venues. The helper at one location cannot know what the helper at another location has suggested, what steps have been tried, or what changes may have been made to the system. "Too many cooks..."

    I respectfully suggest working in one place or the other, either here or there.

    If you do wish to continue to work here, it would help us to better help you if you could please provide some basic diagnostic information about the system. To do that, please download HERE and save to your desktop the version of FRST for your architecture. Temporarily pause your AV to run the tool. Then, please attach BOTH logs (FRST.txt and Addition.txt) to your next reply here. Please be sure to re-enable your AV after running the tool. Also, please notify @AdvancedSetup in your other thread at MBAM forum, so that he can close your topic there in order to better assist other users.

    Thanks,
    MM
    Last edited by MoxieMomma; 25 Oct 2016 at 02:31.
      My System SpecsSystem Spec


  5. Join Date : Aug 2016
    Posts : 267
    Windows 10 Home
       25 Oct 2016 #5

    provlima,

    If you decide to just remain here, please download mbam-check.exe:
    https://downloads.malwarebytes.org/file/mbam_check

    This diagnostic tool helps check for installation or configuration issues with Malwarebytes Anti-Malware.

    Also, if MBAM will not install, try right-clicking and renaming the mbam-setup.exe to mbam.com
    Double-click the renamed file to run it and se if it rolls from there on.
      My System SpecsSystem Spec


  6. Join Date : Aug 2015
    Posts : 731
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       25 Oct 2016 #6

    Hi:

    Agree with running mbam-check for troubleshooting. However, if - as the OP describes - MBAM cannot even install, there's not much utility in running it. Its log will be incomplete if mbam is not installed. It's really only helpful to diagnose issues for a system where MBAM is already installed. That's why I skipped recommending it for now. The 2 FRST logs will be the best way to start the diagnostic process. Depending on what they show, another attempt at installing MBAM & perhaps then running mbam-check might be needed.

    As far as renaming the installer, that has not typically been a routine troubleshooting step for quite a while, with the current sorts of malware. On a heavily infected system where the malware might be blocking installation, other strategies, such as the built-in Chameleon technology, are the recommended way to go. Alternatively and rarely, it's occasionally necessary to run other malware removal tools first, sometimes outside Windows.

    Having said all that, as the OP is already being actively assisted by the Root Admin at the MBAM forum, it's probably advisable for him to continue the process there. If in-depth malware removal ends up being needed, the helpers there will already have the needed preliminary data.

    Just my friendly suggestions,

    MM
      My System SpecsSystem Spec


  7. Join Date : Feb 2015
    Bamberg Germany
    Posts : 13,389
    Microsoft Windows 10 Pro 64-bit 14393 Multiprocessor Free
       26 Oct 2016 #7

    Dumb question maybe, but have you tried opening the installers properties(by right clicking) and selecting "Unblock"(bottom right)?
    Click image for larger version. 

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    It could be just that Windows SmartScreen filter is not allowing it to get any further
    Click image for larger version. 

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Views:	27 
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ID:	107665
      My System SpecsSystem Spec


  8. Join Date : Aug 2016
    Posts : 267
    Windows 10 Home
       26 Oct 2016 #8

    @MM,

    ...as the OP is already being actively assisted by the Root Admin at the MBAM forum, it's probably advisable for him to continue the process there. If in-depth malware removal ends up being needed, the helpers there will already have the needed preliminary data.
    Agree! That is the best place to be, since MBAM is >their< program.
    Also, he has already posted the FRST reports from the laptop in question.

    As we know, the OP has posted at quite a few forums. Some individuals like to get opinions and/or something to try from different places, since, the more brainpower, the better. Everyone brings a different experience.

    IMO, what is forum protocol for us, probably, is of no concern to this person. Any input from any forum will probably be welcomed and tried. Sometimes these issues are created by something that is rather unexpected and simplistic, but goes over everyone's head.
      My System SpecsSystem Spec


  9. Join Date : Aug 2015
    Posts : 731
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       27 Oct 2016 #9

    Hi:

    cottonball said: View Post
    @MM,

    Agree! That is the best place to be, since MBAM is >their< program.
    And OP was already working there on an unusual/atypical problem when he posted both here and elsewhere...

    Also, he has already posted the FRST reports from the laptop in question.
    4 days had elapsed since those original logs were posted.
    As the OP had been seeking help from multiple venues, it's possible that interim changes had been made to the system.
    Hence my request for a fresh set of logs, had the OP opted to stay here for help.

    As we know, the OP has posted at quite a few forums. Some individuals like to get opinions and/or something to try from different places, since, the more brainpower, the better. Everyone brings a different experience.

    IMO, what is forum protocol for us, probably, is of no concern to this person. Any input from any forum will probably be welcomed and tried. Sometimes these issues are created by something that is rather unexpected and simplistic, but goes over everyone's head.
    Always true, of course.
    However it remains that case that working on one problem simultaneously can be -- at best -- confusing and -- at worst, e.g. in the case of an infected system -- potentially damaging.
    That's why many/most disinfection and support fora respectfully suggest (or require) working in only one place AT A TIME.

    In any event, the solution was for the OP to uninstall one of his two active AVs (ReasonCore Security), as reported here:
    https://forums.malwarebytes.org/topi...omment=1068686
    Whether it was the conflict between the TWO realtime AVs (the reason why one should only have ONE active AV) or the selective problem with Reason Core itself is hard to say.

    All's well that ends well.

    Cheers,
    MM
      My System SpecsSystem Spec


  10. Join Date : Apr 2015
    Posts : 9,115
    W10Prox64
       27 Oct 2016 #10

    Have to agree 100% with MM - working on the same problem at different forums will only cause problems. One helper thinks the system is in a certain state, yet other things have been done to the system based on other suggestions at another forum.

    It's unfair to the helpers at either forum, and can cause more harm than good.

    OP should stick it out at the MBAM forum and let them resolve it. He can then post the resolution here for others.
      My System SpecsSystem Spec


 
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