Page 2 of 2 FirstFirst 12

  1. Join Date : Aug 2016
    Canada
    Posts : 23
    Microsoft Windows 10 Home, 64 bit
       26 Oct 2016 #11

    I think I have the latest version of flash player

    Click image for larger version. 

Name:	adobe version.jpg 
Views:	5 
Size:	290.1 KB 
ID:	107719
    Last edited by chito; 26 Oct 2016 at 13:31.
      My System SpecsSystem Spec


  2. Join Date : Aug 2015
    Posts : 731
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       26 Oct 2016 #12

    Yes, just to complicate matters further, a new version has been released since we started this conversation....

    chito said: View Post
    I think I have the latest version of flash player

    Click image for larger version. 

Name:	adobe version.jpg 
Views:	5 
Size:	290.1 KB 
ID:	107719
    Yes, but that is the for the embedded version of Flash Player in the browser you are using in that screen shot, CHROME.

    Other browsers use different versions of Flash Player.
    To verify that you have the current version for IE and Edge, you would visit >>THIS SAME PAGE<< while using THOSE browsers separately. They ought to have updated automatically, if your system is correctly configured.

    However, your KTS vulnerability scan shows that you have an older (dating back to September), outdated version of Flash Player for FIREFOX (and similar browsers).
    You said you do not use Firefox.
    Therefore you do not need the Firefox version of Flash Player.
    I am going to try to explain how to uninstall it from your computer, so that it will no longer show up on the KTS vulnerability scan.

    I do not understand why 7zip is still showing up in the vulnerability scan. It may be a hiccup with the vulnerability scan.
    And I have no idea whether you have been able to update SHOCKWAVE -- it seems that you have not, as it continues to show up in the scan. Or it could be another hiccup in the vulnerability scan.

    We are having so much trouble with getting FLASH PLAYER, SHOCKWAVE and 7ZIP properly updated, normally a simple process.
    We are also having trouble with simple steps, such as opening the Windows Control Panel

    So, for simplicity, I would like you to do the following:

    1. Temporarily uninstall all 3 applications from the system (I will explain how to do that);
    2. Reboot (restart) the computer;
    3. Rerun a manual KTS vulnerability scan to be sure that these 3 programs no longer show up as vulnerable applications;
    4. Cleanly reinstall the most current version of 7Zip (which I assume you use) and Shockwave (which I presume you also use/need).
    5. We will NOT reinstall Flash Player for Firefox, since you say that you do not use Firefox.


    Please post back and indicate whether you would like to proceed, or not.

    If YES, I will try to explain the steps.
    If NO, then I suggest that you either please wait for someone else to assist you here, or perhaps consider seeking help from Kaspersky Support; they can help you with the vulnerability scan feature of their software, especially if it continues to flag programs that are properly updated.

    Thanks,
    MM
      My System SpecsSystem Spec


  3. Join Date : Aug 2016
    Canada
    Posts : 23
    Microsoft Windows 10 Home, 64 bit
       28 Oct 2016 #13

    how do I get help from kaspersky support I had already signed in but don't know where to find the support. I already looked for it back then to get help but I could not find which link to choose.
      My System SpecsSystem Spec


  4. Join Date : Aug 2015
    Posts : 731
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       29 Oct 2016 #14

    Hi:

    chito said: View Post
    how do I get help from kaspersky support I had already signed in but don't know where to find the support. I already looked for it back then to get help but I could not find which link to choose.
    The link for Kaspersky support is here (the BLUE text is a clickable link to their support site):

    ...perhaps consider seeking help from Kaspersky Support; they can help you with the vulnerability scan feature of their software, especially if it continues to flag programs that are properly updated.
    Having said all that, it appears from your screen shots that all you really need to do is to uninstall the outdated version of Flash Player for Firefox and the outdated version of Shockwave Player. A total of 4 mouse clicks are all that's needed.

    (NOTE: this has nothing to do with Flash Player for IE, for Edge, or for Chrome.)
    (ALSO: It appears that the 7Zip detection may be a "False Positive", as I get the same item on my own system. You may either use the "Exclusion" button, or ignore the detection, or report it as a possible False Positive to Kaspersky.)

    STEP 1:
    Picture #1 below shows how to uninstall them -- it is taken from MY computer, to illustrate how to do it.

    Click image for larger version. 

Name:	UninstallApp-2016-10-29_4-37-05.jpg 
Views:	2 
Size:	189.2 KB 
ID:	108047

    Picture #2 below shows the 2 applications on YOUR computer to uninstall:

    • Click on "Adobe Flash Player 23 NPAPI", then click the "uninstall" button
    • Then click on "Adobe Shockwave Player 12.2", then click the "uninstall" button


    Click image for larger version. 

Name:	app features.jpg 
Views:	18 
Size:	44.2 KB 
ID:	108046

    STEP 2:
    Reboot (restart) the computer.

    STEP 3:

    Run a manual KTS vulnerability scan.

    STEP 4:

    Post a screen shot of the new KTS vulnerability scan.

    Thank you,
    MM
      My System SpecsSystem Spec


  5. Join Date : Aug 2016
    Canada
    Posts : 23
    Microsoft Windows 10 Home, 64 bit
       4 Weeks Ago #15

    I just saw this on kaspersky it is still detecting flash player even if I uninstalled flash player already..... and I don't know about that installshield what it is and why it is being detected....
    Click image for larger version. 

Name:	apps.jpg 
Views:	3 
Size:	196.6 KB 
ID:	108730

    Click image for larger version. 

Name:	kasp detected.jpg 
Views:	8 
Size:	543.2 KB 
ID:	108731
    Last edited by chito; 4 Weeks Ago at 12:41.
      My System SpecsSystem Spec


  6. Join Date : Aug 2015
    Posts : 731
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       4 Weeks Ago #16

    Hi:
    1)
    and I don't know about that installshield what it is and why it is being detected....
    (ALSO: It appears that the 7Zip detection may be a "False Positive", as I get the same item on my own system. You may either use the "Add to Exclusions" button, or ignore the detection, or report it as a possible False Positive to Kaspersky.)
    2)
    I just saw this on kaspersky it is still detecting flash player even if I uninstalled flash player already....
    Click on "Adobe Flash Player 23 NPAPI", then click the "uninstall" button.
    Then click on "Adobe Shockwave Player 12.2", then click the "uninstall" button
    3)
    As for why KTS still continues to detect the outdated version of Flash Player 23.0.0.162 NPAPI if you say you have already uninstalled it, I have no idea. If you properly uninstalled the outdated version of the Flash Player plugin, then it should no longer be detected. The only thing I can think of is that the application has not been completely & properly uninstalled.

    The only suggestion I can make at this time would be to follow earlier suggestions for a complete, clean uninstall and (if desired) clean reinstall of only the versions you need for the browsers you said that you use (IE/Edge/Chrome):
    1. Download and save to your desktop the Flash Player uninstaller from this link: https://helpx.adobe.com/flash-player...r-windows.html
    2. Run the uninstaller tool and follow the instructions -- that ought to completely & temporarily remove Flash Player from the computer. NOTE: the computer will still work just fine, but you may have trouble watching certain online videos until you reinstall it (see below)
    3. Reboot the computer
    4. Download FRESH copies of the CURRENT, SEPARATE version of Flash Player for IE/Edge and Chrome from this link https://get.adobe.com/flashplayer/ or from this link https://get.adobe.com/flashplayer/otherversions/
    5. Install those new, fresh copies of the current, separate versions of Flash Player for IE/Edge and Chrome

    ----------------------
    At this point, I am out of other ideas.
    Your best bet might be to follow an earlier recommendation to log a ticket at Kaspersky support.
    Since you are having problems with the vulnerability scan feature of their software program, they might be the best folks to further assist you.
    Here is the link: Kaspersky Support


    Thanks again and good luck,

    MM
      My System SpecsSystem Spec


 
Page 2 of 2 FirstFirst 12


Similar Threads
Thread Forum
Kaspersky Internet Security 2016/17 & Anniversary Update
Anyone using KIS 2016 & 2017 should note there are 'limitations' following the Anniversary Update - see https://support.kaspersky.com/us/11736 and https://support.kaspersky.com/us/12848 and http://support.kaspersky.co.uk/12394 Maybe Defender is...
AntiVirus, Firewalls and System Security
kaspersky total security installation problem.
would be grateful if anyone else has had this problem. I dowmloaded a exe file from kaspersky, a paid one I add. came down ok. it was a normal exe file. I clicked on the exe, kaspersky window came up, 20 seconds later it vanished,...
AntiVirus, Firewalls and System Security
Solved Kaspersky Internet Security 2015 or 2016?
Kaspersky Internet Security (KIS) 2016 does not appear on the Kaspersky UK page yet. Can KIS 2015 be used in Windows 10 and is it reliable pending UK support for KIS 2016?
AntiVirus, Firewalls and System Security
Thoughts on 360 Total Security
I am not familiar with this software at all, so I wanted to see what the community thought about it. I see they have an all-in-one as well as an AV-only product. I'm always on the lookout for useful (free) utilities for all the family and friend...
AntiVirus, Firewalls and System Security
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:29.
Find Us
Twitter Facebook Google+



Windows 10 Forums