1. Joined : Aug 2016
    So. CA
    Posts : 60
    Windows 10 32-bit x 64 processor
       16 Oct 2016 #1

    Part 2: Remove PUP application from DVD Drive (F:) CDROM


    Unfortunately, I am back again after a couple months (I think), since tormenting Slartybart and Simrick with my Trojan removal nightmare. Perhaps, I should post on that thread, (for something to reference), but it is a lot to gloss over. Here is the link associated with the old Thread/Title above, if it helps:

    [URL="http://www.tenforums.com/antivirus-firewalls-system-security/58668-remove-pup-application-dvd-drive-f-cdrom.html"/URL]

    I thought I was okay after running all, but one program successfully (I could not create a disc or flash drive for bitdefender?) from the website, or using stickifier, for whatever reason. I was running fine, but all of a sudden certain websites, typically, those with ads (Facebook, MSN, AOL, etc.) either start blacking out blocks, doubling lines, start flashing, will not load completely, shut down the browser, or any combination of two or more. Outlook Mail, my main e-mail is a throw of the dice to access forcing me to use another browser to, hopefully use, although that problem began with its "improved" update. I did have issues prior, but nothing comparable to now. I cannot use my bookmark, or most used "quick" link any longer, and have to google Outlook Mail.
    At this moment I am in Safe Mode that I did not initiate, and realizes I have definite issues. Is it possible for a virus to go dormant creating havoc without any signs until it gets to this point? Meaning, after running all those programs with a "clean bill of health" was a false sense of security? I know technology has advanced beyond my comprehension, so please, do not think I am an idiot for asking my questions.
    Should I just wipe out everything, and start new? It was suggested the first time around, but the thought makes me cringe. I could print my photos, or save documents to a flash drive, if I do need to start clean, right? Sorry, for the wordiness, but I think I covered everything.
    Thanks!
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,230
    Win 10 Pro (1607)
       16 Oct 2016 #2

    Hi, my simple point of view is this... if you have a set of problems that are obscure with no certain solution, and it will take much longer trying to fix what is possibly a significantly damaged system than to clean install, then clean install.

    Before you do that, use (e.g.) Macrium Reflect (free) to create a full disk image of your existing C: and any other data partitions on your system disk. That way you can always extract any data you like- it's a 100% backup. And you can see from that exactly where your data was- 'cos everything's there.

    Imaging will work provided your disk is ok, so it's also a good check on that,

    For that you will need a large enough external USB disk (e.g.) whose capacity is at least half the total size of what you are imaging.

    Familiarise yourself with this:
    Windows 10 - Clean Install - Windows 10 Forums

    There's a link in it to another tutorial describing how to get the latest Windows bootable medium. (You will need e.g. a DVD or flash drive).

    The installation process will require you to delete all partitions related to Windows.
      My System SpecsSystem Spec


  3. Joined : Aug 2016
    So. CA
    Posts : 60
    Windows 10 32-bit x 64 processor
       17 Oct 2016 #3

    Thanks! I was not so much questioning the clean install that was inevitable, although cannot express my gratitude enough for all the help from the last go 'round, but seriously, curious about the capabilities of a virus. Is it possible, to your knowledge, of it lying dormant, or wreaking havoc under the pretense of being removed? Everything was okay, running quickly without any noticeable glitches, and suddenly, not gradually, the problems mentioned above smack me in the face.

    No need to go into the programs ran to keep me up and running, for now, but would appreciate learning about the capacities of threats out there. The irony of researching threats, and infecting my computer in doing so is not as unlikely one might think possible, nor one I want to endure.

    Many thanks!
      My System SpecsSystem Spec


  4. Joined : Jan 2015
    UK, Midlands
    Posts : 6,230
    Win 10 Pro (1607)
       18 Oct 2016 #4

    Sorry, no special knowledge on that.. I've not knowingly had any sort of virus problem for so many years..
    As you'll know, some are hard to eradicate and designed to make a come back without appropriate and specific enough eradication.

    Consider this on rootkits:
    http://www.infosectoday.com/Articles/Rootkits.htm
      My System SpecsSystem Spec


  5. Joined : Oct 2014
    In a house with a crazy cat trying to kill me
    Posts : 11,517
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       18 Oct 2016 #5

    It would be a good idea to do a clean install considering the amount of problems you've had along with the consideration that probably many of your system files are damaged due to this malware.

    Windows 10 ISO Download - Windows 10 Forums

    Some malware can survive a reinstall, particularly rootkits since they are themselves are a hidden boot sector that will not show up on your disk management. Therefore, once you have backed up all items you wish to, it would be best to wipe the entire disk to make sure nothing is left hiding on it. You have your choice of 5 tools here you can use to accomplish this.

    Five hard disk cleaning and erasing tools - TechRepublic
      My System SpecsSystem Spec


  6. Joined : Apr 2015
    Posts : 9,117
    W10Prox64
       18 Oct 2016 #6

    myrnsterMash said: View Post
    Thanks! I was not so much questioning the clean install that was inevitable, although cannot express my gratitude enough for all the help from the last go 'round, but seriously, curious about the capabilities of a virus. Is it possible, to your knowledge, of it lying dormant, or wreaking havoc under the pretense of being removed? Everything was okay, running quickly without any noticeable glitches, and suddenly, not gradually, the problems mentioned above smack me in the face.

    No need to go into the programs ran to keep me up and running, for now, but would appreciate learning about the capacities of threats out there. The irony of researching threats, and infecting my computer in doing so is not as unlikely one might think possible, nor one I want to endure.

    Many thanks!
    Hi.
    So sorry to hear you're having problems again.

    I'll make one scan suggestion, then, if anything is found, I think the clean install is the way to go.

    RKILL
    SOPHOS Virus Scanner

    If either finds anything, then we possibly didn't get things completely cleared out, (even though Slartybart confirmed an all-clear), or you got infected again somehow. And, yes, some infections are ticking time bombs, lying dormant for a while. I'm surprised though, to think we didn't get everything...we were quite thorough.

    In the case of a clean install, the following procedure will absolutely ensure nothing remains:

    Diskpart “Clean All”

    This writes 0s and 1s to every sector of the drive. It will kill everything. Doing it this way will kill any infections that can survive a format; it will also get rid of any hidden partitions created by malware/viruses. It also can take quite a while.

    Disconnect all drives except the one you are installing to, so you will have only 1 drive connected to the system. It will be designated as drive 0.
    Boot into the Windows installer.
    The first screen is select your language, don't do it.
    Hold down the shift key and press F10.
    You will get a command prompt.
    Type the following commands one at a time and hit enter after each, and wait for a response before typing the next command:

    Code:
    Diskpart
    list disk
    select disk 0
    clean all
    exit
    exit
    You will now be back at the select your language screen.
    Continue the install as usual.
    When you get to where do you want to install windows the drive will show as unallocated.
    Press the new button and the installer will create the partitions.
    Then click next and the install will begin. Be sure you're installing the correct version (Home or Pro), and don't enter a key if requested.

    The clean all will take a long time. (A 1TB drive will take 4-6 hours.) Just let it do its thing; it will tell you when it is finished.
      My System SpecsSystem Spec


 


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