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  1. Join Date : Apr 2015
    Posts : 9,115
    W10Prox64
       19 Oct 2016 #31

    Sorry - have been AFK. Yes, rename them - that will prevent them from executing.
      My System SpecsSystem Spec


  2. Join Date : Oct 2016
    Posts : 51
    windows 10 64 bit
       19 Oct 2016 #32

    No worries.... on it now
      My System SpecsSystem Spec


  3. Join Date : Oct 2016
    Posts : 51
    windows 10 64 bit
       19 Oct 2016 #33

    I let the toolkit run until the end and then rebooted.are there any other steps i need to do before I check to see if the phobos kit has worked ..?
      My System SpecsSystem Spec


  4. Join Date : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #34

    I just started it up and tried opening internet explorer and still the same . Won't open
      My System SpecsSystem Spec


  5. Join Date : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #35

    Please ignore the last post . I left the scan running throughout the night not realising I had to give permission for the toolkit to rename the infected file... I'm now running it again
      My System SpecsSystem Spec


  6. Join Date : Apr 2015
    Posts : 9,115
    W10Prox64
       20 Oct 2016 #36

    phant0m2017 said: View Post
    Please ignore the last post . I left the scan running throughout the night not realising I had to give permission for the toolkit to rename the infected file... I'm now running it again
    Okay, no problem. So, rename the files with the Sophos offline scanner.

    Once finished, I would boot into safe mode and reset all browsers on the system - whether you use them all or not.
    Reset Edge
    Microsoft Edge - Reset to Default in Windows 10 - Windows 10 Forums
    Reset all other browsers
    How to Reset Your Web Browser To Its Default Settings

    Then I would boot into normal mode and run RKILL. RKIL will stop any malicious processes from running until a reboot. Everything RKILL does is undone by a reboot. When it's finished, it will show a log - might want to post that here.

    Then run (scan then clean) ADWCleaner. ADWCleaner will reboot the machine to finish the cleaning. If it found anything, please post the log(s) C:\AdwCleaner\AdwCleaner[C1].txt. [C2].txt, etc.

    Then run JRT.

    Boot back into the normal boot mode of the operating system, run this:
    Malware Clean Up Tool | Breach Remediation with Sophos Clean

    Let's see if that finds any leftovers. Then try the browsers.
      My System SpecsSystem Spec


  7. Join Date : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #37

    Okay .. I'm going to the Sophos kit once more .... is it possible for me to reset all my browsers while in safe mode off line ?
      My System SpecsSystem Spec


  8. Join Date : Apr 2015
    Posts : 9,115
    W10Prox64
       20 Oct 2016 #38

    phant0m2017 said: View Post
    Okay .. I'm going to the Sophos kit once more .... is it possible for me to reset all my browsers while in safe mode off line ?
    You mean Safe Mode without Internet? I believe so, but if you find you're having problems resetting them all, you also have the option for Safe Mode with Networking, when rebooting into Safe Mode.
    Remember, you want to reset all browsers on the system - not just the one(s) you use. Edge and Internet Explorer come with Windows 10, and will be infected, whether used by you or not.
      My System SpecsSystem Spec


  9. Join Date : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #39

    Okay thanks --- so safe mode with networking it is then----
      My System SpecsSystem Spec


  10. Join Date : Oct 2016
    Posts : 51
    windows 10 64 bit
       20 Oct 2016 #40

    After I had run the Sophos kit this morning and turned into normal mode, I did click on internet explorer . There was a slight difference though this time . It seemed like it was almost letting me get to it but it said I needed to be online and the wireless tab that sits alongside airplane mode down on the bottom right was not there ... I went into the networking part and I clicked on show wireless signals around me but nothing showed ... it's like my network connections have gone !!!
      My System SpecsSystem Spec


 
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