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  1. Joined : Oct 2016
    Posts : 4
    Windows 10
       20 Oct 2016 #11

    Hi p060477,

    it's a little difficult for me to explain how I have checked. My English knowledge is elementary and my Windows 10 language is greek, so I am just trying to translate the terminology myself.

    By the way, I can't even open the Avira program on screen.

    So, I went on the Working Surfice of my PC, fount the Avira square, put the mouse on it and right clicked. Then I went to "Facing compatibility issues" (or something like that in English --in greek: Αντιμετώπιση προβλημάτων συμβατότητας). I clicked on it and tried various things that I can't reproduce now (they were too many) and finaly I have got the "not compatible program" message. When I have put the mouse on that phrase, it wrote "Avira.Systray application is not compatible".

    Anyway,the problem has not been fixed yet.

    A few minutes ago, I have reported the problem to Avira by email and asked for help (because I have payed for the Internet Security Suite). I have also sent them the link to this page of the forum, to show them that I am not the only one having the issue.

    When I have a good answer, I'll let you know.
      My System SpecsSystem Spec


  2. Joined : Aug 2016
    Posts : 269
    Windows 10 Home
       20 Oct 2016 #12

    All you folks that have the same problem, please try the following:

    On your keyboard press the Windows button and R simultaneously.
    In the Open area of Run, type: MSConfig
    Click: OK

    When the System Configuration window opens, click on: StartUp
    Now click: Open Task Manager
    In Task Manager, find the entry: Avira SystrayStartTrigger
    Click: Disable

    Restart your computer.

    Is the Avira Icon visible in the system tray?
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 45
    windows 10
       21 Oct 2016 #13

    cottonball said: View Post
    All you folks that have the same problem, please try the following:

    On your keyboard press the Windows button and R simultaneously.
    In the Open area of Run, type: MSConfig
    Click: OK

    When the System Configuration window opens, click on: StartUp
    Now click: Open Task Manager
    In Task Manager, find the entry: Avira SystrayStartTrigger
    Click: Disable

    Restart your computer.

    Is the Avira Icon visible in the system tray?
    not solved anything at all..

    for antonAv: how do you have the avira's email..??..i've the free ed and i do not have it..
    and so many times ago there was a good avira forum but now is very very poor with no replies from admin or avira mod or tech...
    what a pity
    what a shame
      My System SpecsSystem Spec


  4. Joined : Oct 2016
    Posts : 4
    Windows 10
       21 Oct 2016 #14

    see next post.

      My System SpecsSystem Spec


  5. Joined : Oct 2016
    Posts : 4
    Windows 10
       21 Oct 2016 #15

    p060477 said: View Post
    not solved anything at all..

    for antonAv: how do you have the avira's email..??..i've the free ed and i do not have it..
    and so many times ago there was a good avira forum but now is very very poor with no replies from admin or avira mod or tech...
    what a pity
    what a shame
    Hi everybody,

    GOOD NEWS.

    I have got the following answer from Avira Support (I am hiding my name, the name of the one who answered and my Activation Code):

    Dear Mr. Av......,

    My name is D..... and I am writing from Avira Service Excellence Center. I
    will be your technician regarding this issue.

    Since we recently had major mandatory updates for the Launcher, I suggest a
    re-install.

    Please use this link to download and open once complete:


    https://package.avira.com/package/oeavira/win/int/avira_en_avprodl_3002827605__wsd.exe


    <
    https://package.avira.com/package/oeavira/win/int/avira_en_avprodl_3002827605__wsd.exe

    >

    Once the initial red installation screen disappears, the Launcher should
    reappear in the System Tray.

    The Antivirus should normally get re-synced after this as well, so if it will
    revert to the initial free version, just follow these steps then:

    ? Open the antivirus

    ? Click on the Help tab at the top of the window

    ? Select License Management

    ? Inset there your activation code: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

    Let me know how everything worked out.

    Best regards,

    D.....

    Well, everything worked OK.
    Only that, as he had told me, the Activation of my licence was lost and I had to do it again, reentering my Activation Code, which I have done, and now everything is back to normal.
    Have a nice day,
    antonAv
    Greece.

      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 45
    windows 10
       21 Oct 2016 #16

    antonAv said: View Post
    Hi everybody,

    GOOD NEWS.

    I have got the following answer from Avira Support (I am hiding my name, the name of the one who answered and my Activation Code):

    Dear Mr. Av......,

    My name is D..... and I am writing from Avira Service Excellence Center. I
    will be your technician regarding this issue.

    Since we recently had major mandatory updates for the Launcher, I suggest a
    re-install.

    Please use this link to download and open once complete:


    https://package.avira.com/package/oeavira/win/int/avira_en_avprodl_3002827605__wsd.exe


    <
    https://package.avira.com/package/oeavira/win/int/avira_en_avprodl_3002827605__wsd.exe

    >

    Once the initial red installation screen disappears, the Launcher should
    reappear in the System Tray.

    The Antivirus should normally get re-synced after this as well, so if it will
    revert to the initial free version, just follow these steps then:

    ? Open the antivirus

    ? Click on the Help tab at the top of the window

    ? Select License Management

    ? Inset there your activation code: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

    Let me know how everything worked out.

    Best regards,

    D.....

    Well, everything worked OK.
    Only that, as he had told me, the Activation of my licence was lost and I had to do it again, reentering my Activation Code, which I have done, and now everything is back to normal.
    Have a nice day,
    antonAv
    Greece.

    unfurtunatelly this did really not solve for me..i only get a new icon-link named avira connect on my desktop but no avira in systray..
    probably they really want to solve only for people who paied them
    what a pity
    what a shame..
      My System SpecsSystem Spec


  7. Joined : Aug 2016
    Posts : 269
    Windows 10 Home
       21 Oct 2016 #17

    For non-paying subscribers...

    Two other options...

    Option 1:
    In the Cortana search, type in: Services
    Double click Services in the search results
    In Services window, look for: Avira.ServiceHost
    If the status is blank, or it does not say Running, double click the service to open it, and click: Start
    Restart the computer.

    Look to see if the tray icon works.

    Option 2:
    Right click the tray, select: Task Manager
    In Task Manager window, select the tab: StartUp
    Does Avira have two items:
    Avira system tray application
    Avira.SystrayStartTrigger
    <<<Disable this one!
    Restart the computer.

    Does the tray icon work?
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 45
    windows 10
       21 Oct 2016 #18

    cottonball said: View Post
    For non-paying subscribers...

    Two other options...

    Option 1:
    In the Cortana search, type in: Services
    Double click Services in the search results
    In Services window, look for: Avira.ServiceHost
    If the status is blank, or it does not say Running, double click the service to open it, and click: Start
    Restart the computer.

    Look to see if the tray icon works.

    Option 2:
    Right click the tray, select: Task Manager
    In Task Manager window, select the tab: StartUp
    Does Avira have two items:
    Avira system tray application
    Avira.SystrayStartTrigger
    <<<Disable this one!
    Restart the computer.

    Does the tray icon work?
    first thx so much indeed again!

    option 1: the service is stopped, i start it but even in a second is stopped again and again..no way also from command line net start and name service..i got error..
    so the issue is there..

    option 2 as said do really not work at all at least in my case...

    so the icon is still MISSING in systray...
      My System SpecsSystem Spec


  9. Joined : Aug 2016
    Posts : 269
    Windows 10 Home
       21 Oct 2016 #19

    That's a bummer!!

    Have you considered using the free Panda AV:

    The lightest free antivirus - Panda Security
      My System SpecsSystem Spec


  10. Joined : Oct 2016
    Posts : 2
    Windows 10
       21 Oct 2016 #20

    cottonball said: View Post
    All you folks that have the same problem, please try the following:

    On your keyboard press the Windows button and R simultaneously.
    In the Open area of Run, type: MSConfig
    Click: OK

    When the System Configuration window opens, click on: StartUp
    Now click: Open Task Manager
    In Task Manager, find the entry: Avira SystrayStartTrigger
    Click: Disable

    Restart your computer.

    Is the Avira Icon visible in the system tray?
    antonAv said: View Post
    Hi everybody,

    GOOD NEWS.

    I have got the following answer from Avira Support (I am hiding my name, the name of the one who answered and my Activation Code):

    Dear Mr. Av......,

    My name is D..... and I am writing from Avira Service Excellence Center. I
    will be your technician regarding this issue.

    Since we recently had major mandatory updates for the Launcher, I suggest a
    re-install.

    Please use this link to download and open once complete:


    https://package.avira.com/package/oeavira/win/int/avira_en_avprodl_3002827605__wsd.exe


    <
    https://package.avira.com/package/oeavira/win/int/avira_en_avprodl_3002827605__wsd.exe

    >

    Once the initial red installation screen disappears, the Launcher should
    reappear in the System Tray.

    The Antivirus should normally get re-synced after this as well, so if it will
    revert to the initial free version, just follow these steps then:

    ? Open the antivirus

    ? Click on the Help tab at the top of the window

    ? Select License Management

    ? Inset there your activation code: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

    Let me know how everything worked out.

    Best regards,

    D.....

    Well, everything worked OK.
    Only that, as he had told me, the Activation of my licence was lost and I had to do it again, reentering my Activation Code, which I have done, and now everything is back to normal.
    Have a nice day,
    antonAv
    Greece.

    cottonball said: View Post
    For non-paying subscribers...

    Two other options...

    Option 1:
    In the Cortana search, type in: Services
    Double click Services in the search results
    In Services window, look for: Avira.ServiceHost
    If the status is blank, or it does not say Running, double click the service to open it, and click: Start
    Restart the computer.

    Look to see if the tray icon works.

    Option 2:
    Right click the tray, select: Task Manager
    In Task Manager window, select the tab: StartUp
    Does Avira have two items:
    Avira system tray application
    Avira.SystrayStartTrigger
    <<<Disable this one!
    Restart the computer.

    Does the tray icon work?

    It does not work, but thanks for your help!



    I would probably change antivirus, but I really like avira.


    360 Total Security is a good choice?
      My System SpecsSystem Spec


 
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