Unsure if we have a virus or not, shutdown failures etc

p.s. Create a new restore point, and call it CLEAN. Then, open Ccleaner, go to Tools>System Restore, and delete all other restore points, to be sure you don't reintroduce the infection in the future.

yuk75 said:

Thank you so much!! We really appreciate the help .

You're quite welcome. If all is well, please mark the thread as solved.

roblinb said:

Simrick I gotta chime in here, man. Great advice, good job, and you have a very pleasant attitude. Thumbs up. :)

Thanks for your kind words. :)

yuk75 said:

I absolutely agree, you really helped us more than I imagined we'd be helped and it means a lot. <3

Thank you. Glad you've got things sorted! :)