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uninstalling Sophos Anti-Virus
A few years ago I installed the Sophos Home Free version on this little Lenovo Thinkpad computer running windows 10 pro. Version 22H2 (OS Build 19045.4291)
I tried to uninstall it the other day following steps from the sophos site using the control panel > programs and features. Well it is now gone, but Sophos is still running on the computer. If I go into task manager it shows that sophos endpoint defense software and sophos system protection are still running. If I go to services.msc they are both being shown their as well. If I try to end those items I get a message stating that access is denied - error . Windows could not stop the service on local computer.
If I go into virus and threat protection it shows that sophos is running. The icon that use to be in the taskbar for sophos is gone and I can only access the home dashboard is to go to the web browser at https://my.sophos.com and log in that way. When I did that it states on the screen that Tamper Protection is off / disabled.
I tried to find a way to access their community for help with getting this completely uninstalled but had issues with that too. I tried to log in to the community to see about getting some help but it keeps telling me that that authentication failed to please check my credentials and try again.
I was finally able to access my dashboard via the web address after a few hours of issues with the same message and having to reset the password so I am concerned that if I click that I need to reset my password again, I may be locked out and it took me all day to get that far. The dashboard and a lot of other items are missing from my computer at this time.
I even tried to find the free version that was installed on my computer a few years ago but they don't offer it anymore and the version that I can find to download is a trial before having to pay for it. I simply want to find a way to get rid of this software entirely.
Can anyone please help?
Thank you so very much