uninstalling Sophos Anti-Virus


  1. Posts : 117
    Windows 10 home
       #1

    uninstalling Sophos Anti-Virus


    A few years ago I installed the Sophos Home Free version on this little Lenovo Thinkpad computer running windows 10 pro. Version 22H2 (OS Build 19045.4291)

    I tried to uninstall it the other day following steps from the sophos site using the control panel > programs and features. Well it is now gone, but Sophos is still running on the computer. If I go into task manager it shows that sophos endpoint defense software and sophos system protection are still running. If I go to services.msc they are both being shown their as well. If I try to end those items I get a message stating that access is denied - error . Windows could not stop the service on local computer.
    If I go into virus and threat protection it shows that sophos is running. The icon that use to be in the taskbar for sophos is gone and I can only access the home dashboard is to go to the web browser at https://my.sophos.com and log in that way. When I did that it states on the screen that Tamper Protection is off / disabled.
    I tried to find a way to access their community for help with getting this completely uninstalled but had issues with that too. I tried to log in to the community to see about getting some help but it keeps telling me that that authentication failed to please check my credentials and try again.
    I was finally able to access my dashboard via the web address after a few hours of issues with the same message and having to reset the password so I am concerned that if I click that I need to reset my password again, I may be locked out and it took me all day to get that far. The dashboard and a lot of other items are missing from my computer at this time.
    I even tried to find the free version that was installed on my computer a few years ago but they don't offer it anymore and the version that I can find to download is a trial before having to pay for it. I simply want to find a way to get rid of this software entirely.
    Can anyone please help?
    Thank you so very much
      My Computers


  2. Posts : 23,193
    Win 10 Home ♦♦♦19045.4291 (x64) [22H2]
       #2
      My Computer


  3. Posts : 6,834
    22H2 64 Bit Pro
       #3

    Also see:

    SophosZap

    Note   Note

    Only use SophosZap when all other uninstall options have failed.

    Tamper Protection must be disabled



    If it doesn't work then you might need to reinstall Sophos again before uninstalling it.
      My Computer


 

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