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#11
OK.Thanks.I will try.
There is only one problem.My recovery and restore USB key is for Windows 8.1 (I upgraded to W10 last year).Where may I get free Windows 10 recovery & restore files?
If you are running Windows 10 and it is activated, then follow this method..............
Please make sure you do follow it to the letter.
Use this Tech Bench link and download the Windows 10 iso file:
https://www.microsoft.com/en-us/soft...brrWLRbagYCa0w
scroll down to Select Edition > click the pointer at the right and select Windows 10 > click Confirm.
click the pointer and select Language > make sure you pick the same language the computer is now running > click Confirm
select the bit version, 32 or 64-bit. Make sure you select the same bit version as the computer is now running.
at the bottom, click the pointer next to Save > click Save As > navigate to a folder of your choice > click the chosen folder > click Save
The iso will start downloading to your chosen folder.
When it is done, go to that folder > open the folder > right click at the iso file > click Mount > click Setup.exe
Installation will begin.
It will allow you to keep you files, settings and apps.
No product key is required.
Activation will be automatic.
Yes.I have Windows 10.Thank you for your support.
Done.It took about an hour.Firewall is on.Thank you very much davidhk for your help.
David,
For this download you provided is this to be run BEFORE a Windows reset? Or can I just run it and restart my PC? I'm having the same issue as OP. I did not have Norton or any Anti-Virus other than Windows Defender running. My firewall just stopped running a few weeks ago but I have not taken any action until today because it wasn't interfering with my computer use, it has just been an annoyance.
I never suggested Windows Reset.
My suggestion was to do a repair install.
Repair Install Windows 10 with an In-place Upgrade
You can use the method I posted on post #14. It's more simplified than the tutorial provided by this forum.