New
#111
For simrick
I did not disable any of those you have listed; I'll put a check in their boxes to enable them when I open CCleaner shortly.
Here is the Programs List:
Programs List 11-18-2015.txt
I did not disable any of those you have listed; I'll put a check in their boxes to enable them when I open CCleaner shortly.
Here is the Programs List:
Programs List 11-18-2015.txt
I completed the changes for CCleaner and rebooted.
The DLL Error still appears.
Defender is still turned off.
Concerning Realtek Audio: It is still installed. I'll try to check to see if it is disabled. If it is, I didn't disable it; I don't think.
The small DWM Notification window in the Task-bar didn't reappear.
Here is an updated Program List from CCleaner:
Programs List #2 11-18-2015.txt
Okay, we can enable Realtek Audio from within Ccleaner later.
Let's have a look at Windows Defender.
Type Defender in the search box and select Windows Defender in the search results to open the program interface. Advise whether it is still turned off or not.
If it is still turned off, see if you can enable it from there.
If not, open Task Manager (search box) > Services Tab, click on the Name column to sort by service name. Scroll down to WinDefend
Right-click and select STOP. Then right-click and select RESTART.
Is it running now?
If not, click OPEN SERVICES at the very bottom of that window. In the new window that opens, scroll down to Windows Defender Network Inspection and Windows Defender Service.
Double-click each one and compare your setting to the ones shown below. Determine if they match the screenshots below:
If they don't match, and Defender is still not running, we will try editing the registry.
Editing the registry is risky business for anyone not familiar with what they're doing. Please be extra cautious following these instructions. Mistakes in the registry could cause your system to become unstable or even un-bootable.
search regedit.exe
open the registry editor
expand the appropriate arrows on the left to see where we are going.
The path isHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender
Click once on Windows Defender to highlight it in the left pane. Notice the keys that show up in the right pane.
Disable AntiSpyware and Disable AntiVirus are the two we are interested in. If the DWORD value = 0, they are not disabled. If the DWORD value = 1, they are disabled.
Double click on each key to change the value from 1 to 0.
Select FILE>EXIT to exit the registry editor.
Reboot the computer. Open Windows Defender and see if it is now running.
Thanks. The only other program I would uninstall is this one:
Unless you need it for a specific game, I would get rid of it. It's just like Flash and Java - too many security holes, too many updates, too dangerous to have if you don't need it.Adobe Shockwave Player 12.1 Adobe Systems, Inc. 8/21/2015 12.1.3.153
Everything else looks good.
Concerning Windows Defender:
I could not do anything by going to the Windows Defender Desktop App.
I went to Task Manager, scrolled down a bit to "Windows Defender Service." The "Stop" option is "grayed out." The "Restart" option is also grayed out. I clicked on the "Stop" option anyway, then I clicked on "Start." Whenever I try this, it reads "starting." But it doesn't start. It then reverts to "Stopped." A small window comes up that says the following:
The status of all of the apps listed at the Task Manager is either "running" or "stopped." The fact that "starting" appeared briefly indicates that an attempt was made to start Defender. Your initial conclusion appears to have been correct: malicious software from a Trojan Virus disabled Defender.This Operation Could Not be Completed
Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
I'll try the other options that you presented.