Why can't I turn on Microsoft Defender?

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  1. Posts : 48
    Windows 10 Version 1909 (OS Build 18363.752)
       #1

    Why can't I turn on Microsoft Defender?


    Why can't I turn on Microsoft Defender? Any help on where to look?
    Why can't I turn on Microsoft Defender?-screenshot-2023-06-29-123000.jpg
      My Computer


  2. Posts : 68,988
    64-bit Windows 11 Pro for Workstations
       #2

    Hello,

    Since you have MBAM registered with Windows Security, it will disable Microsoft Defender by default.

    Why can't I turn on Microsoft Defender?-mbam.jpg

    If you like, you should be able to turn on Periodic scanning like below for Microsoft Defender.

    Turn On or Off Microsoft Defender Periodic Scanning in Windows 10
      My Computers


  3. Posts : 48
    Windows 10 Version 1909 (OS Build 18363.752)
    Thread Starter
       #3

    If MBAM (MalwareBytes AM?) turns it off automatically, and if I've had both MBAM and Defender for as long as I've had this system, why now is Windows giving me an alert saying something like "Defender is turned off".

    I left MBAM on and turned on periodic scanning. Hopefully that leaves me protected and without any concerning alerts. Thanks for your help.
      My Computer


  4. Posts : 68,988
    64-bit Windows 11 Pro for Workstations
       #4

    You could also turn off registering MBAM with Windows Security to use both MBAM and Microsoft Defender at the same time.

    It's what I do to have real-time protection from both.
      My Computers


  5. Posts : 48
    Windows 10 Version 1909 (OS Build 18363.752)
    Thread Starter
       #5

    Brink said:
    You could also turn off registering MBAM with Windows Security to use both MBAM and Microsoft Defender at the same time.

    It's what I do to have real-time protection from both.
    If it's not "registered" then will it still work? Did it suddenly register itself (or maybe entice me to click something I didn't understand would register it) and that's why I'm getting the alerts about Defender not working?
      My Computer


  6. Posts : 68,988
    64-bit Windows 11 Pro for Workstations
       #6

    You may have turned it on by mistake. You can turn it off in MBAM settings like below.

    This will allow both MBAM and Microsoft Defender with real-time protection.

      My Computers


  7. Posts : 48
    Windows 10 Version 1909 (OS Build 18363.752)
    Thread Starter
       #7

    Brink said:
    You may have turned it on by mistake. You can turn it off in MBAM settings like below.

    This will allow both MBAM and Microsoft Defender with real-time protection.

    OK. I did that. But now everything looks different in Windows Security App and I can't figure out how to turn on Defender.

    I got a page where I guess I'm supposed to Quick Scan or Full Scan. I tried Full Scan, but nothing really happened. After a bit it kicked me out of that page. There was a brief message which said "The administrator has turned off some thing or other". Then it kicked me pack to the front page where it says "Thread service has stopped". I can't restart it.
    Why can't I turn on Microsoft Defender?-screenshot-2023-06-29-150944.jpgWhy can't I turn on Microsoft Defender?-screenshot-2023-06-29-151027.jpg
      My Computer


  8. Posts : 68,988
    64-bit Windows 11 Pro for Workstations
       #8

    Close and reopen Windows Security to make sure it's fully refreshed.

    Check to make sure "Virus & threat protection" doesn't have any notices.

    If so, click on "Virus & threat protection", "Manage settings", and turn on everything.
      My Computers


  9. Posts : 48
    Windows 10 Version 1909 (OS Build 18363.752)
    Thread Starter
       #9

    Brink said:
    Close and reopen Windows Security to make sure it's fully refreshed.

    Check to make sure "Virus & threat protection" doesn't have any notices.

    If so, click on "Virus & threat protection", "Manage settings", and turn on everything.
    I restarted Windows, including closing Windows Security. I'm not sure where to check if "Virus & threat protection" has any notices (because I can never find anything). This first pic is what happened when I tried to click the "Shield with a red 'x' on it".

    Then I saw there was a system alert which said something about protection (I don't remember). When I clicked it, Windows tried to open Security at a Glance, but couldn't because it said "Page not available" (second pic).

    Why can't I turn on Microsoft Defender?-screenshot-2023-06-29-174149.jpgWhy can't I turn on Microsoft Defender?-screenshot-2023-06-29-174159.jpg
      My Computer


  10. Posts : 2,144
    Windows 11 Pro (latest update ... forever anal)
       #10

    Uninstall MBAM and re-install

    Uninstall using RevoUninstaller (freeware) making sure ...
    - after the uninstall, DO NOT restart even if prompted
    - choose the Advanced option to clean out leftover files, folders and registry entries
    - reboot Windows
    - check Defender to make sure everything is turned on
    - re-install MBAM, LOOK FOR any option that offers a CUSTOM INSTALL (don't just click OK > OK > OK > OK > OK without reading what that step will do
    - make sure that offending setting is turned OFF
    - if it is not offered during install, don't reboot even if prompted
    - go to settings and turn that offending option OFF
    - then reboot
      My Computers


 

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